German Speaking Customer Services Advisor


2019-01-11 12:16:54

Job location Exeter, Devon, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

A client of Job Shop Recruitment is currently looking to recruit for a German Speaking Customer Service Advisor.

Main Responsibilities:

* Receiving and making telephone calls in the relevant language, ensuring all calls are dealt with in a friendly and professional manner.

* Processing orders received via telephone, fax and email onto the ERP system, ensuring the customer details and ordered products are accurately entered and confirmations of orders are sent to customers.

* Responding to and solving customer problems / queries / complaints, accurately detailing all communication and activity on the infor CRM system.

* Processing of customer credits.

* Supporting and liaising with the Sales Representatives with regards to queries relating to customer details, display products and inputting of orders.

* Assisting customers with floor plans and quantity calculations.

* Liaising with warehouse / carriers with reference to distribution.

* Liaising with the Freight Controller and freight forwarders to obtain transport quotes and book freight.

* Ensuring all correct export shipping documentation is obtained and filed electronically on the shipping document system to provide an accurate audit trail.

* Ensuring customer data on infor CRM System is up-to-date and complete.

* Taking credit card payments.

* Assisting the credit control department by highlighting any issues with customer accounts and contacting customers in order to resolve these in the relevant language.

* Assisting in translating and checking translations for various departments such as marketing, goods-in and purchasing.

* Completing various administrative tasks.

* Working with the team to achieve various other tasks as required.

* Attending meetings and product training sessions as required.

Personal Specification:

* Ideally be a German national who is fluent in German and English with an additional language being an advantage.

* Be proficient in formal writing skills in German and English.

* Possess excellent communication skills with a confident, pleasant telephone manner.

* Have a knowledge/understanding of export documentation (desirable).

* Working in a team, but also enhancing that team

* Have accurate keyboard skills and experience of data entry.

* Have proven customer service / sales order processing experience.

* Be a quick and adaptable learner

* Be enthusiastic and confident with a desire to strive towards continuous improvement.

* Be IT literate with good MS Office skills; training will be given as necessary.

* Have the ability to work to set standards and procedures.

* Have a willingness to learn.

* Be educated to a good standard - A' levels or equivalent. Basic mathematical ability essential.

If this sounds like you we want to hear from you ASAP

Inform a friend!


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