General Manager, Ticket Sales


IMG College

2019-06-21 17:31:32

Job location Indianapolis, Indiana, United States

Job type: fulltime

Job industry: Community & Sport

Job description

Learfield IMG College Ticket Solutions and Indy Eleven are looking for the best and brightest that have the desire to be a part of the leader of a growing industry. Members of our team come in with a passion and commitment to be the best and are motivated by the opportunity to grow their respective careers. The General Manager will be responsible for training, mentoring, motivating and coaching the ticket sales staff based on Learfield IMG College Ticket Solutions' MVP (Most Valuable Practices). The person in this position will be responsible for developing and implementing a ticket sales initiative designed to meet or exceed the annual sales goals set forth by Executive Administration. The General Manager will oversee the sales and service activities related to season tickets, partial plans, group tickets, customer service and other ticket products created in the future. The General Manager will be responsible for developing and implementing effective systems to monitor the professional development and sales production of each member of the sales staff and the achievement of reaching or exceeding the overall sales goals set forth for each season. Indy Eleven is a professional soccer team in the United Soccer League (USL) Championship based in Indianapolis that plays its home games at Lucas Oil Stadium. Responsibilities

  • Provide overall leadership for new business and retention strategies
  • Oversee sales efforts involving season tickets, partial plans, premium sales and group tickets
  • Responsible for the recruiting, hiring and professional development of ticket sales staff
  • Provide ongoing MVP training, coaching and mentoring for ticket sales staff
  • Lead regular staff meetings and facilitating discussion and sharing of ideas related to growing ticket sales revenue
  • Develop and maintain a personal client base of ticket sales prospects and customers of their own
  • Prepare and manage an annual Ticket Sales business plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all of our various ticket buying customers.
  • Effectively manage various group assets / experiences in order to maximize group ticket sales at all home games
  • Prepare timely and accurate sales reports that monitor the progress of the ticket sales team both individually and collectively and insures that we maintain proper sales pacing to meet the goals set forth.
  • Work with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and corporate ticket sales packages
  • Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving ticket sales revenue
  • Work closely with Database Marketing Manager on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental group sales revenue.
  • Assist Marketing personnel with the development of sales and support materials. Qualifications Bachelor's Degree in Sports Administration or other field, or equivalent work experience; Minimum of three (3) years' experience working in sales with a professional sports franchise and/or college athletics Two (2) years of experience working in a ticket sales management role preferred Superior communication skills, collaborative with strong leadership and interpersonal skills. Results oriented leader with proven ability to motivate people and maximize revenue production. Proven track record in ticket sales - in terms of both personal accomplishments and leading successful sales teams. Must be enthusiastic, creative and able to think both strategically and tactically. Ability to work in a dynamic, high paced environment. Highest level of personal and professional integrity and ethics Strong customer service skills Demonstrated proficiency in Microsoft Office Suite Experience working Ticketmaster/Archtics ticketing systems preferred Experience working with CRM systems such as ACT, Goldmine, Salesforce.com, Microsoft CRM, etc Willingness and ability to work long hours, including holidays and weekends as required

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