Please scroll down, To apply

2nd/3rd Line Support Analyst visa can be sponsored for this job


NES FIRCROFT

2021-12-03 07:50:34

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

2nd/3rd Line Support Analyst - Permanent - Stockport/Remote Mix

Essential:- Substantial knowledge & demonstrable skills in cloud services (IaaS, PaaS, Microsoft 365, Azure). Good working knowledge of Windows Server including Active Directory and associated technologies. Experience supporting a VMware infrastructure. Understanding of incident and problem management

2nd/3rd Line Support Analyst Job Purpose

Provide consulting, solution implementation and ongoing technical support on a wide range of technologies to our managed SME clients and internal systems.

The role would suit an individual with a minimum of 5 years' experience who is eager to expand their technical knowledge with a progressive and dynamic company.

Capable of managing client issues through to completion using a logistical and methodical approach towards problem solving. We also expect a keen enthusiasm and aptitude regarding the adoption of new technologies.

2nd/3rd Line Support Analyst Key Responsibilities

Must work effectively in a commercially aware yet customer sensitive capacity with Sales and Professional Services
Engage and provide professional technical support and direction to strategic customers
Ability to build relationships and develop rapport internally and with external clients
Working flexible hours when necessary, and travel to external sites, to achieve customer satisfaction goals
Design and installation of technical solutions associated with delivering applications both internally and to external clients
Pre-Sales assistance to Sales personnel or direct to customers
2nd/3rd Line Support Analyst Desirable

Microsoft certification
SQL knowledge
Experience configuring and administering SonicWALL devices

Candidates must be eligible to work in the UK

2nd/3rd Line Support Analyst - Permanent - Stockport

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

Inform a friend!

Nearby jobs

Senior Marine Engineer London

Partnerships Manager (Marketing) Hammersmith And Fulham

Nursery Nurse London

Top