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Front Office Manager

New job

Hilton - Abu Dhabi

2021-05-10 05:41:16

Job location Abu Dhabi, Abu Dhabi, United Arab Emirates

Job industry:

Job Contact: Hilton - Abu Dhabi

Job description

Job Role: Front OfficeManager  Dueto the current VISA RESTRICTIONS only candidates from within theUAE with a current UAE Residence Visa can be considered for thisvacancy *****  A Front Office Managersupervises the Front Office Team to ensure that Team Members areprepared and well-informed to deliver our Guests an exceptionalexperience from check-in through check-out. What will I bedoing?   AsFront Office Manager, you will oversee the Front Office Team whichis the main connection between the Guest, the hotel, and thevarious hotel departments. A Front Office Manager is responsiblefor managing the first impressions of our Guests and, therefore,must perform the following tasks to the higheststandards: Oversee the entire FrontOffice operation to maintain high standardsEvaluate levels of Guest satisfaction and monitor trends,with a focus on continuous improvement Ensureregular and VIP Guests are recognised and that the Front Officedepartment operates with a sales attitude and promotes the hotelbrand's loyalty scheme Maximise roomoccupancy at best rates and use up-selling techniques to promotehotel services and facilities Set departmentalobjectives, work schedules, budgets, policies, andprocedures What arewe looking for? Monitor the appearance, standards, and performance of theFront Office Team Members with an emphasis on training andteamwork Ensure Team Members have currentknowledge of hotel products, services, pricing and policies, aswell as knowledge of the local area, and are continuously trainedto learn and understand policies and practicesMaintain good communication and working relationshipswith all hotel departments Monitor staffinglevels to meet cover business demands Conductmonthly communication meetings and produce minutesManage staff performance issues in compliance withcompany policies and procedures Recruit,manage, train and develop the Front Office teamComply with hotel security, fire regulations and allhealth and safety legislation Act inaccordance with policies and procedures when working with front ofhouse equipment and property management systemsAssist with other departments, as necessaryFamiliar with Property Management SystemsA degree or diploma in Hotel Management orequivalent To successfully fillthis role, you should maintain the attitude, behaviours, skills,and values that follow: It would be advantageousin this position for you to demonstrate the following capabilitiesand distinctions: A degree ordiploma in Hotel Management or equivalent Aminimum of 3 years of Front Office supervisory experience in thehotel, leisure, and/or retail sector Highlevel of IT proficiency High level ofcommercial awareness and sales capabilitiesExperience of managing people and developingpeople Previous experience of managing adepartment and Profit and Loss accountExcellent leadership, interpersonal and communicationskills Accountable and resilientCommitment to delivering a high level of customerservice Ability to work underpressure Excellent groomingstandards Flexibility to respond to a varietyof work situations Ability to work on your ownand as part of a team

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