French Speaking Customer Care Professional (Back Office)
Brighton, Sussex, United Kingdom
Job type: temporary
Job industry: Administration
A fantastic opportunity to join a large financial institution. This role is largely a back office position, with a small amount of telephone work involved.
This role offers a great work life balance (no evening or weekend hours) and a very competitive hourly rate. The perfect candidate would speak business level English and French and sees themselves having a career with American Express. If this is you, read on!
Role & Responsibilities:
Deliver extraordinary care to Commercial American Express customers on the servicing team
Build meaningful relationship through consultative questioning to ensure added value for the customer
Enhance our customers' experience by identifying opportunities to offer products based on our Card members' needs
Meet and exceed quality goals, compliance regulations and productivity targets
Document necessary information
Re-prioritize to adapt to the ever changing environmentWe want to hear from you if you can offer the following...
Display a passion to serve by delivering extraordinary service in every interaction with customers
The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis
Strong interpersonal, communication and listening skills
Strong verbal and written communication skills
Excellent negotiation, influential and resourceful skills
Outstanding organisational skills
Customer service & maintenance functionality
UK & French language essential