Fitting Van Specialist - Roswell


Pga Tour Superstore

2018-11-29 19:42:14

Job location Roswell, Georgia, United States

Job type: fulltime

Job industry: Community & Sport

Job description

PGA TOUR Superstore is always looking for enthusiastic, self-motivated, flexible individuals who love the game of golf and tennis. That's why we are dedicated to hiring self-less team players and outstanding individuals to join the PGA TOUR Superstore organization.
OVERALL FUNCTION OF THIS POSITION: Fitting Van Specialists champion the PGA TOUR Superstore 'Customer First' philosophy by providing a world-class shopping experience to each and every customer. The Fitting Van Specialist executes the creative vision and merchandising style of our company. They maximize sales by keeping their areas in stock, properly signed and merchandised, and by following all operations processes. They expand their industry knowledge by learning about our products from our vendors, industry websites, and other associates.

I. JOB REQUIREMENTS:
A. Education: The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma. Original Equipment Manufacturing Training; Vendor training certification a plus.

B. Experience: Three to five (3-5) years of club fitting and golf equipment sales experience preferred.

C. Skills:

  • Strong understanding of the game of golf and able to evaluate and specialty fit customers
    individual needs based off established/proven fitting principles and current advancements
    in technology.
  • Able to identify and describe the characteristics of club components, club fitting
    fundamentals, the golf club fitting process and various fitting tools used in the industry.
  • Effective teacher/trainer and able to work with associates to guide them to learn fitting skills and techniques.
  • Communication: Strong listening and interpersonal skills. Candidates must possess good
    verbal and written communication skills, and communicate well with other associates to
    execute company initiatives.
  • Analytical: Candidates must have good business skills and be able to develop solutions to
    common problems. They must be able to identify opportunities and develop strategies to
    increase sales and improve operational processes.
  • Computer: Candidates must possess basic computer skills with a working knowledge of
    Microsoft Office and the Internet.
  • Organization: Candidates must be able to organize multiple priorities to accomplish
    several tasks throughout their shifts while taking care of customers.
    D. Physical Requirements: Fitting Van Specialists must be able to stand for extended periods of time, climb up and down a ladder, move around the store, and lift a 30 lb. box overhead.
    E. Other: Fitting Van Specialists must be able to accommodate a typical retail schedule, work a flexible work week, and work nights, weekends, and holidays.

    II. OVERALL FUNCTION OF THIS POSITION: Fitting Van Specialists champion the PGA TOUR Superstore 'Customer First' philosophy by providing a world-class shopping experience to each and every customer. The Fitting Van Specialist executes the creative vision and merchandising style of our company. They maximize sales by keeping their areas in stock, properly signed and merchandised, and by following all operations processes. They expand their industry knowledge by learning about our products from our vendors, industry websites, and other associates.

    III. JOB RESPONSIBILITIES: The Fitting Van Specialist's top priority is to ensure that every customer receives the best service while creating a unique and fun shopping experience. Other responsibilities include:
  • Providing outstanding customer service by greeting and acknowledging every customer, aide
    customers by ascertaining their needs, and assisting with merchandise selection.
  • Coordinate and execute a specialized fitting experience, providing an enhanced and
    unique illustration of specialty golf club components that are available from key vendor partners.
  • Educating customers on club and golf ball technology and quantifying the customers' needs by
    determining their level of play, and fitting them to the best and most effective product for them.
  • Teach and train other associates on fitting techniques and product/set makeups.
  • Educating customers on golf club components, characteristics and fitting techniques so that purchase decisions can be made on desired results and performance expectations.
  • As directed assisting with floor moves, implementing merchandising standards, display maintenance, resets and signing to create and maintain visual merchandising consistency.
  • Addressing customer concerns and resolving them promptly to the customer's satisfaction.
  • Maintaining a high level of product and industry knowledge by learning about new technologies,
    products, and services to pass on to our customers and fellow associates.
  • As directed completing work lists and bulletins directives on a timely basis.
  • Walking their area(s) daily to correct issues, ensure implementation of merchandising standards,
    maintaining a clean and safe shopping environment and suggest improvements to their supervisor.
  • Adheres to approved loss prevention programs to minimize inventory shrinkage and to support and grow the sales/profitability of the store; providing feedback to store leadership on loss prevention issues/opportunities as needed.

    IV. JOB RELATIONSHIPS: Fitting Van Specialists work together with all store associates and the leadership team to cultivate our customers and provide them with an exceptional shopping experience. They help execute key company initiatives and programs designed to continually improve our merchandise selection and services offerings to our customers.

    PGA Tour Superstore is an equal employment opportunity employer. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
    An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

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