Executive Host

Mystic Lake Casino Hotel

2020-10-12 20:16:55

Job location Prior Lake, Minnesota, United States

Job type: fulltime

Job industry: Hospitality & Tourism

Job description

Job Summary:
Establish and maintain casino business relationships with 500+ VIP players. Responsible for all aspects of account development, relationship building, and service while on property, pre-visit, and post-visit. The primary goal is to interact with assigned guests to develop a long-term, growth-oriented relationship through a combination of phone, email, text, and in person communications. Achieve growth targets through the promotion of on- and off-property events, complimentaries, free play, and other facility amenities while maintaining profitability goals.

Budget/Asset Responsibilities:
Responsible for delivering complimentaries in accordance with company policy.

Job Duties:
  1. Responsible for generating incremental casino revenue through the development of relationships with assigned VIP guests, utilizing marketing and upscale sales techniques.
  2. Maintains relationships with VIP guests through personal contact delivered utilizing a variety of tools including in-person, phone, text, and e-mail, focusing on the ultimate goal of maximizing casino revenue goals as set by management.
  3. Coordination with the VIP Hosts and Coordinators to direct the successful delivery of pre-trip itineraries requiring close collaboration with multiple departments including, but not limited to, Food & Beverage and Hotel.
  4. Spends a significant amount of time with their assigned guests while on-property, participating in special events and social functions.
  5. Handles difficult guest situations in a calm, professional manner working to resolve problems to the satisfaction of the guest while maintaining the casino's integrity.
  6. Issues complimentaries to guests while working with pre-determined guidelines set by management.
  7. Reviews player issues and player rewards with Casino Host staff and Club Mystic to ensure guest satisfaction and procedural compliance.
  8. Acts in accordance to regulatory compliance through the monitoring and reporting of Title 31.

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