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ENGINEER DISPATCH COORDINATOR


Anonymous

2019-07-24 11:20:02

Job location Dartford, Kent, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Dispatch Coordinator

Excellent benefits package on offer

My client based in Dartford has an immediate vacancy for an Dispatch Coordinator

This will be working in a very busy contact centre on the outskirts of Dartford and the role will combine the skills of customer services and logistics

This will be working for a highly prestigious global company and a stable career with good prospects are on offer

Duties

Working in a professional, lively & extremely busy contact centre on Crossways Business Park, you will be liaising with field based engineers, advising them of their schedules in relation to repairing equipment on site at clients premises

Ensuring you meet the deadlines and service level agreements

Diarising & scheduling appointments and diaries to meet critical deadlines

Communication with other departments to update them of any delays or site issues

Resolve any problems within set timescales and adhering to set service level agreements

Providing solutions to problems that may arise; equipment/part issues, timescales etc

Escalating any issues to Management that may require urgent attention

Updating various in house systems

Experience

Ideally if you have worked in a similar role; dispatching engineers to site locations all over the UK

Worked in Customer Services previously

Working to deadlines & to service level agreements

Confident multi tasker and ability to work to ever changing deadlines

Accountable decision maker

Shift Patterns;

Monday - Friday; 8.00am - 4.30pm & 10.00am - 6.30pm

Weekends; 1 in 3 various hours-

Due to the location of the client you may need to have your own mode of transport

The successful candidate will be subject to financial checks

If you feel you have the necessary skill and experience then please call Claire Power and send your CV immediately

Inform a friend!

location

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