Domestic Claims Advisor
Cardiff, South Glamorgan, United Kingdom
Job type: contract
Job industry: Call Centre / CustomerService
Domestic Claims Advisor
Fixed Term Contract, 3 - 6 months
Competitive Salary, Healthcare, Pension + other superb benefits
Our client specialises in the provision of claims management and loss adjusting services. Our people are as diverse as our products and services and as varied as our clients. We deal with various insurance related claims and provide exceptional customer service to our clients and customers.
If your interest lies in assisting people following a domestic claim we'd love to hear from you. If you already have solid customer service experience we'll provide you with excellent training to assist you in excelling in your role.
You'll have full responsibility for each individual insurance claim we deal with. The key to success will be constant contact with policyholder to ensure first class customer service. You'll also be registering new claims while liaising with our contractors to help bring each claim to a swift and successful outcome.
It's not just about the talking, it's the listening too. Our claims can be diverse, so you'll need to have superb empathy skills, take a neutral view and remain calm when the pressure is on. Additionally you'll have the ability to put yourself in our customer's shoes.
Ideally you will have:
• Excellent customer service skills within an office environment
• Domestic claims experience
• Proven ability to work on your own initiative as well as part of a team
• Strong organisational skills and the ability to prioritise your workload
• Excellent telephone manner
• Strong communication skills - both written and oral
• Accurate keyboard skills
• Excellent IT skills
We are committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of 'Contractual Obligation;' the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of 'Legitimate Interest;' processing is necessary for the purposes of our legitimate interest to provide work-finding services.
St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared.
As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.
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