Domestic Claims Advisor


2018-08-09 11:12:04

Job location Cardiff, South Glamorgan, United Kingdom

Job type: contract

Job industry: Call Centre / CustomerService

Job description

Domestic Claims Advisor
Fixed Term Contract, 3 - 6 months
Competitive Salary, Healthcare, Pension + other superb benefits

Our client specialises in the provision of claims management and loss adjusting services. Our people are as diverse as our products and services and as varied as our clients. We deal with various insurance related claims and provide exceptional customer service to our clients and customers.

If your interest lies in assisting people following a domestic claim we'd love to hear from you. If you already have solid customer service experience we'll provide you with excellent training to assist you in excelling in your role.

You'll have full responsibility for each individual insurance claim we deal with. The key to success will be constant contact with policyholder to ensure first class customer service. You'll also be registering new claims while liaising with our contractors to help bring each claim to a swift and successful outcome.

It's not just about the talking, it's the listening too. Our claims can be diverse, so you'll need to have superb empathy skills, take a neutral view and remain calm when the pressure is on. Additionally you'll have the ability to put yourself in our customer's shoes.

Ideally you will have:

• Excellent customer service skills within an office environment
• Domestic claims experience
• Proven ability to work on your own initiative as well as part of a team
• Strong organisational skills and the ability to prioritise your workload
• Excellent telephone manner
• Strong communication skills - both written and oral
• Accurate keyboard skills
• Excellent IT skills

We are committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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