Director of Operations
Washington, District of Columbia, United States
Job type: fulltime
Job industry: Executive Positions
MediTelecare is the nations largest telehealth company providing behavioral health care to the patient population in rural skilled and assisted living facilities utilizing tele-video technology. We service over 30,000 patients throughout approximately 300 skilled nursing facilities. These services are delivered via our state of the art HIPAA encrypted portal utilizing the latest technology of streaming video from a private and professional location. We are a leading employer for behavioral health professionals in the newly emerging Telehealth industry.. POSITION DESCRIPTION:. This position reports directly to the EVP of Operations. The primary function of this position is direct supervision and management of a network of 50-60 medical assistants and certified nursing assistants who are used as Telehealth facilitators in our skilled nursing center client locations. The position will require an individual who has considerable experience with management and understanding of the staff functions of a Skilled Nursing Facility(SNF). The Telehealth facilitators are located in small towns across a 15-state area. This mobile workforce requires daily communications and coordination via telephone or video conference from our central office in Middletown, CT, or regional offices in Buffalo N.Y. or Troy MI. This key position has a career track towards Assistant VP of Operations for the successful candidate. The position requires high level technical computer skills that will be enhanced by an intense training and proficiency on our Telehealth and Electronic Health Record Platforms. The candidate must possess strong independent decision-making skills together with an ability to motivate and manage this key group of Telehealth Facilitators. Maintaining an adequate balance of staffing resources to fit our caseload needs at these SNF locations.. ESSENTIAL FUNCTIONS:. * Responsible for direct supervision of 50-60 Telehealth Clinical Facilitators.. * Direct management of staffing and scheduling facilitator resources.. * Responsible for all new hiring of Telehealth facilitator training and on-boarding.. * Responsible for daily calls with staff.. * Responsible for assuring telehealth facilitators are equipped with all necessary programs, computers, online access needed to complete their job duties.. * Performs telehealth trainings as identified and referred by senior management.. * Prepares annual employee evaluations for telehealth staff.. * Is a direct contact for employees and maintains employee satisfaction.. EDUCATION, LICENSING, EXPERIENCE:. Bachelors degree in Healthcare management or Registered Nursing Degree/Certification, additional training in Management or MBA is a major plus; at least 5-7 years experience that is directly related to the duties and responsibilities outlined. Especially important to have experience in management of Medical Assistants or Certified Nursing Assistants or similar. Knowledge and experience in working with Skilled Nursing Facilities or assisted living facilities is a big positive.. Hands-on Leader that is expected to be a working supervisor.. Must be able to travel and stay in a hotel multiple days at a time if required to open of fix a market.. Skill in researching, analyzing and evaluating new training materials and delivery methods.. Must be able to problem solve with onsite facilitators and SNF clients.. Knowledge and skill sufficient to utilize effective communication techniques in collaborating with others.. Knowledge of methods and procedures for coordinating and scheduling clinical care.. * Skill in assessing and prioritizing multiple tasks, projects and demands.. Knowledge of specialized medical terminology associated with specialty areas/clinics as assigned.. Must be able to effectively and professionally communicate with patients, families, facility staff and colleagues.. Demonstrated ability to work on a computer including but, not limited to: using Electronic Health Record Systemt, Microsoft Outlook, Microsoft Excel and internet/cloud based applications.. This job description is not all inclusive and there may be other tasks and responsibilities. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that's right for you.
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