Dircet Client Position for PC Support - San Jose CA

First Tek, Inc.

2019-01-11 14:07:38

Job location Alviso, California, United States

Job type: all

Job industry: I.T. & Communications

Job description

My name is Manish Aswal and I'm a Team Lead- Technical Recruiter at First Tek. We are currently sourcing for PC Support - San Jose CA with the following responsibilities:

Only W2

Title: PC Support

Location: San Jose CA

Company: Direct Client

Job ID #

Duration: 6 months contract

Pay Rate: Only W2

No remote work.

Local candidates only

Job Description:

The End-User Analyst plays an integral role at Workplace Services. They are the first line of support when a client encounters problems with their hardware and software, and making sure the client experience is amazing.

Job Responsibilities:

? Identify and determine root cause analysis for problem prevention

? Identify, create and update existing knowledge base articles and training documents within the intranet site

? Deliver cross-training and communication to ensure various internal and external support teams are aware of changes to existing processes or new processes being implemented

? Provides timely, accurate, and professional service and presentation to internal and external clients via telephone, email, or in person

? Ability to communicate clearly and accurately

? Manage the knowledge base and helpdesk intranet site, ensuring knowledge, process and training documents are kept up to date and the various teams are kept up to date on these changes

? Act as technical resource for various software and access/connectivity/VPN issues

? Manage the installation and updating of software as needed.

? Provide advanced level support on various software, network, access issues; including video conferencing, printers, collaboration equipment, and malware removal

? Utilize ticket system to effectively record troubleshooting resolution details

? Confer with IT management to help determine specific goals and objectives

? Additional projects and tasks as assigned

? Identifies, researches, and resolves technical problems

? Relies on instructions and pre-established guidelines to perform the functions of the job

? Participates in coordinating and planning special projects

? Periodic overtime and weekend work will be required, most times with advanced notice.

? Provide in-depth knowledge of hardware and troubleshooting

? Adhere to all Disney values, processes, policies, standards and procedures.

? Bring a passionate attitude for technology and learning.

? Ability to prioritize and multitask when answering emails, taking phone calls, or walk-ups and respond accordingly to all requests in a timely manner

? Work with IT team across North America in advanced troubleshooting

? Maintain and enforce security standards with clients when applicable.

? Be able to work in a team that functions as a cohesive unit.

? Creation and management of Video Conferencing rooms

? Ability to lift and maneuver computers, monitors, and printers (up to 40 lbs.)


? 3+ years of supporting hardware and software in a mixed environment of Windows and Mac.

? 3+ years of experience with Windows desktop administration.

? 3+ years of experience configuring and troubleshooting MS Office applications.

? 3+ years of experience configuring, troubleshooting, repairing hardware.

*Must have proficient knowledge/troubleshooting skills to support both MS Windows OS (Windows 7, Windows 10) and Mac OS X environments (El Capitan, Sierra, and High Sierra), including iOS and mobile applications.

? Proficient in Microsoft Server technologies like Active Directory (ADUC), Exchange 2013 / Office 356.

? Strong team player, achievement oriented, a mentor who works well with his colleagues to establish and maintain collaboration.

? Excellent communication and organizational skills. Particularly the ability to communicate technical information to non-technical clients.

? Ability to work in a fast paced environment

? Experience with desktop imaging (Macrium Reflect, JAMF Casper, etc.)

? Strong written and verbal communication skills, along with customer service, troubleshooting, and problem solving skills are necessary.

? Must be able to work on multiple projects/priorities in a deadline-driven environment.

? Must be able to remain calm in high-pressure situations and adapt to changes to find solutions.

? The ability to troubleshoot problems and escalate unresolved issues to either our Senior End-User analyst or Systems team for resolution, if necessary.

? Desired but not required: Comp TIA A+, Net+, Security +, MCSE Windows 10, and Apple OS X Certification.

Manish Aswal, Team Lead- Technical Recruiter

First Tek, Inc 1551 S Washington Avenue, Suite 402 A, Piscataway, NJ 08854

Direct No: |

Ranked 31st on Deloitte 2008 NY, NJ, CT Technology Fast 50

A 2007 Inc 500 winner for 2

A 2007 NJ Finest winner for 2

Ranked 4th on Deloitte 2007 Technology Fast 50 for 2

Ranked 31st on Deloitte 2007 North America Fast 500 for 2

Ranked 3rd on Deloitte 2006 Technology Fast 50 for 2

Ranked 25th on Deloitte 2006 North America Fast 500 for 2

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- provided by Dice Direct Client Position for PC Support - San Jose CA

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