Desktop Support Technician


Eleven Recruiting

2019-09-06 00:55:52

Job location Los Angeles, California, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Our client is looking for a Desktop Support Technician to join their team for a 3 month contract.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements

  • Proven experience as a Desktop Support Technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Experience troubleshooting Windows 7, Windows 10.
  • Active Directory Experience.
  • Troubleshooting mobile devices.
  • Experience working with an incident and/or ticketing software.
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills.
- provided by Dice

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