Desktop support Engineer
EIL Global 16000 $ per month
Experience Level (years): 3
Hong Kong, Hong Kong, Hong Kong
Job type: fulltime
Job industry: Information Technology
Job Contact: Kunal N
We are EIL Global, a company providing IT services in Asia Pacific across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific locations. Currently, we are looking for onsite support requirements in Hong Kong.
Job :- Onsite Desktop Support Engineer.
Start Date:- ASAP
Location :- Hong Kong.
Duration:- 1 year with possible extension
Job Description :- Basics of Desktop Support
- Provide ongoing IT support for End Users
- Onsite full time / Ticket based IT Support
- Proficient in Windows installation, administration, MS Office and preferably AD
- Troubleshoot Wifi issues anti-virus, anti-malware and other software installation issues
- Upgrade/ Migrate Desktops and end user computing devices
- Support conference systems, backup systems
- Inventory Management for users
- Solve User's IT issues and enhance IT experience
- Well experience in handling desktop issues including printer and providing onsite end user support.
- Software and Hardware Break Fix
- Well experienced with System Administration, networks, LAN, WAN, Switch and Router Configuration.
- Bilingual - Business English and local language (Must).
- Engineer should be available on whatsapp/skype.
Well Versed With:
- Printer / Scanner Configuration
- Basics of VPN, WiFi, Proxy Configuration/Setup
- Basics of Registry, File Systems
- Local Users Managing, Domain Concept, AD Basics
- Remote Desktop Support
- Installation & Troubleshooting of Standard Software’s
- Antivirus Definition Update, Scanning
- Outlook/O365 Configuration & Troubleshooting
- MS Office Products Configuration & Troubleshooting
- Skype for Business & OneDrive Configuration & Troubleshooting
- SCCM Desktop Agent Issues Support & Troubleshooting
- Point of sale machine,
- Bill Scanner
- Printer, receipt printer,
- Basic firewall (Fortinet firewall work)
- Imaging, Windows 7 and 10. V