Desktop Support Engineer
NTT DATA, Inc.
Augusta, Maine, United States
Job type: all
Job industry: I.T. & Communications
The Desktop Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures. Travel may be required. Mileage is reimbursed
" Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
" Make recommendations on functional and technical improvements to the environment.
" Participate in performance and volume analysis and design.
" Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
" Provide accurate and complete answers to general use and environment questions in a timely manner.
" Serve as the point of contact for technology support and services.
" Serve as the point of integration between the business functions of the department and the technology requirements of the department.
" Provide desktop computer support.
" Serve as a point of contact for communication and coordination of service outages.
" Attend and participate in bi-weekly team and problem review meetings.
" Manage the retirement and disposal of obsolete or broken computer equipment.
" Coordinate the procurement and installation of new computer hardware and software.
" Coordinate virus protection software programs within departments.
" Understand the installation of software patches and upgrades.
" Provide input to training and/or documentation materials regarding latest technical and functional design changes.
" Ensure that all work is documented for future reference.
" Follow quality standards.
" Ensure effective and reliable backups are being performed.
" Proactively address customer needs.
" Communicate accurate and useful status updates.
" Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
" Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
" Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
" Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
" Develop and conduct various training and instruction for system users.
" Identify utilization patterns and their effect on operation/system availability and performance expectations.
NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without r egard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.