Desktop Support Analyst


Robert Half

2020-04-01 13:18:57

Job location Chicopee, Massachusetts, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Ref ID: 00345692

Classification: Desktop Support Analyst

Compensation: $15.84 to $18.34 hourly

***For immediate consideration email resume directly to ***

You might be right for Robert Half Technology's new job opening, if you are a Desktop Support Technician with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. This is a position you will thrive in, if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is long-term temporary in nature and is based in the Springfield, Massachusetts, area.

How you will make an impact
Fix computer problems, and recommend appropriate action/solutions
Administer computer desktop support in accordance with established policies and procedures
Support records of daily data communication transactions, issues and remedial actions taken or installation activities
Organize hardware repairs with the appropriate vendors
Interface regularly and effectively with ticket submitters
Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals

Job Requirements:
2+ years of desktop support or other related experience Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals Command of Active Directory Strong familiarity with KACE MEDITECH experience Comprehensive knowledge of MS Windows 10

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.

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