Customers & Engagement Enquiries Officer - 9106

Environment Agency

2018-10-12 00:04:04

Job location Bridgwater, Somerset, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customers & Engagement Enquiries Officer - 9106

Number of jobs available

South West


Rivers House Bridgwater

Staff Grade 3

Post Type
Fixed Term

Working Pattern
Full Time

Role Type
Administration / Corporate Support

Salary Minimum
£22,433 pro rata

Job description
This role is crucial to support our public service reputation across the Wessex Area. You'll be on the frontline of championing great customer service to ensure that people find us easy to do business with and that we get it right first time more often. You'll be working closely with colleagues to provide information and answer questions from a wide range of customers on just about every topic we deal with (and a few we don't).

The team
The Customers and Engagement team is a busy team that works with others to deliver excellent customer service to the Wessex Area. We manage a diverse range of requests from active and informed customers, including MPs. The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.

Experience/skills required

  • The ability to communicate effectively in writing and in person;
  • Excellent organisation and influencing skills;
  • Proven customer skills;
  • The ability to work unsupervised and as part of a team;
  • The ability to work flexibly, manage your own workload and meet tight deadlines;
  • An understanding of, or interest in the natural environment.

    A basic knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage.
    Other key requirements for this job include proficiency in Microsoft Outlook, Word and Excel.

    Contact and additional information
    Closing date: 17th October 2018 at 23:55 hours
    For further details please contact David Humphrey Tel. no. Email -

    Job description attachment 1 File upload field, to activate press space bar
    Candidate Pack - 9106.docx
    Converted file

    Job description attachment 2 File upload field, to activate press space bar
    Job Profile - 9106.pdf

    Level of security checks required
    Basic Check

    Length of contract
    12 months

    Competence 1
    Communicates Effectively

    Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

    Competence 2
    Focuses on Customers and Partners

    Addresses the needs of internal and external customers, provides rapid and effective responses

    Competence 3
    Takes Decisions and Solves Problems

    Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions.

    Role specific license requirements
    Driving Licence

    If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

    We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

    We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

    The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

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