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Customer Services - IMMEDIATE START


2019-07-24 11:20:02

Job location Petersfield, Hampshire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customer Services - IMMEDIATE START

This position will start in July on a temporary basis with a view for you to remain with the business on a permanent basis after 3 months

Location: Petersfield

Salary : £9.00 per hour and once permanent you will have an opportunity for this to rise after 3 months

When you go permanent you will receive the following benefits also

25 days annual leave + bank holidays
Sick Pay at full pay 1-20 days, half pay between 21-40 days
Auto Enrolment Pension Scheme
Life Assurance 4 x your basic salary
Long Term Disability Insurance (after 2 years' service)
On-going Training and Professional Development
Free to use gymnasium & keep fit classes (after induction)
Weekly, fresh fruit supply provided by the business
Free tea, coffee
Free on-site parking
Free to use Barney BikesHours: 37.5 hours a week - 8 hour shifts between 8am-8pm Monday to Friday

Plus 1 in 3 Saturdays you will need to be flexible to work a few hours between 8am and 2pm on a rota

Dynamite Recruitment is proud to be working in partnership with one of Hampshire's fastest growing businesses

Our client pride themselves on their excellent customer services and are currently facing huge growth plans

As a result of this we are looking to recruit available customer service advisors / call centre advisors with immediate effect to join the customer service team

It's a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you!

As a Customer Support Executive/ Call Centre Advisor you will assist a variety of customers on a daily basis via the telephone with their needs

Each requirement will vary, and no two days will be the same!!

Your key duties will include the following

Act as a main point of contact for customers via email and on the telephone
Being patient with customers, and taking the time necessary to deal with all queries effectively
Establishing a strong relationship with customers in order to understand their needs
Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism
Support customers in finding an appropriate resolution
Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies
Processing of partial and full financial settlements, when requested by the customer
Liaising with all other departments within the business, and third parties to manage expectations
Complete administration to support the aboveThe ideal candidate will have the following

We are seeking individuals with a strong sense of Customer Service
We are seeking someone with good customer service experience
You will have good computer skills.
You will have the ability to assist a variety of customers
You will have the ability to manage a difficult customer where necessary
You must be organised and able to multi taskThis is a good entry level role into the organisation, a great opportunity to get a real understanding for what the organisation does and allow you to develop within the business quickly.

This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

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