Customer Services Executive - DAYS 4 on / 4 off


Anonymous 25000.00 British Pound . GBP Per annum

2018-09-27 11:10:03

Job location Horsham, Sussex, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Our well established client on the outskirts of Horsham is looking to recruit an exceptional Customer Service Executive to join their growing team

You will be responsible for managing the Sales and Exchange of Commercial Spares to a defined Customer base.

Principal Responsibilities are as follows

Management of Customer Requirements

* Market Research

* Alternate PN / Technical Research

* Quoting in accordance with company policy and procedures

* Commercial awareness of contractual definitions

Customer Order Management

* Customer credit control assessment

* Negotiation and Procurement Procedures in accordance with company policy

* Vendor Quality Approval Process

* Liaising with other team members to facilitate on time delivery

* Exchange Order Management

* Execution of "General Terms Agreements" & Exchange Agreements

* Liaising with vendor workshops and relaying updates

Customer Service and Interface

* Communication & interface with Customers / Vendors whilst on shift

* Exceeding Customer Expectation and Company standards at every opportunity

Core Competencies

* Relevant and significant experience in the customer services function.

* High degree of customer focus - both internal and external.

* Highly motivated with a capability to handle demanding workload that requires accuracy and attention to detail.

* Proven ability to solve problems promptly and effectively.

* Proven interpersonal and communication skills with proficiency in Microsoft Office, including Outlook, Word.

* Proven commitment and ability to maintain a positive professional attitude in stressful and demanding situations.

* Willingness to be flexible

* Be able to work a 4 on 4 off shift pattern on days

Please be aware the salary for this position includes a £3000 shift allowance

Please note due to location you must have your own transport

First Recruitment Services are acting as an employment agency in relation to this vacancy

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