Customer Services Executive - DAYS 4 on / 4 off
Anonymous 25000.00 British Pound . GBP Per annum
Horsham, Sussex, United Kingdom
Job type: fulltime
Job industry: Call Centre / CustomerService
Our well established client on the outskirts of Horsham is looking to recruit an exceptional Customer Service Executive to join their growing team
You will be responsible for managing the Sales and Exchange of Commercial Spares to a defined Customer base.
Principal Responsibilities are as follows
Management of Customer Requirements
* Market Research
* Alternate PN / Technical Research
* Quoting in accordance with company policy and procedures
* Commercial awareness of contractual definitions
Customer Order Management
* Customer credit control assessment
* Negotiation and Procurement Procedures in accordance with company policy
* Vendor Quality Approval Process
* Liaising with other team members to facilitate on time delivery
* Exchange Order Management
* Execution of "General Terms Agreements" & Exchange Agreements
* Liaising with vendor workshops and relaying updates
Customer Service and Interface
* Communication & interface with Customers / Vendors whilst on shift
* Exceeding Customer Expectation and Company standards at every opportunity
* Relevant and significant experience in the customer services function.
* High degree of customer focus - both internal and external.
* Highly motivated with a capability to handle demanding workload that requires accuracy and attention to detail.
* Proven ability to solve problems promptly and effectively.
* Proven interpersonal and communication skills with proficiency in Microsoft Office, including Outlook, Word.
* Proven commitment and ability to maintain a positive professional attitude in stressful and demanding situations.
* Willingness to be flexible
* Be able to work a 4 on 4 off shift pattern on days
Please be aware the salary for this position includes a £3000 shift allowance
Please note due to location you must have your own transport
First Recruitment Services are acting as an employment agency in relation to this vacancy