Customer Service Specialist


Fanatics, Inc.

2018-11-29 19:42:14

Job location Tampa, Florida, United States

Job type: fulltime

Job industry: Community & Sport

Job description


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Position Summary

This position is responsible for acting as a liaison between the customer, CS Reps and CS management to resolve the more complex customer issues regarding order management and customer service and the resultant follow-up. . This includes verifying and processing orders, coordinating custom artwork, and maintaining effective communication to meet customer requirements.

Key Responsibilities

  • Receive, verify, and process all orders that have been entered, this includes minimums, pricing, color to change minimums, and monitoring EDI suspense.
  • Maintain effective communication with internal contacts and customers to process orders and resolve customer issues.
  • Coordinates custom artwork. This includes initiating art jobs in file maker, obtaining approvals, and releasing to production.
  • Process cancellations, return authorizations, and requests for credit. Investigates and validates claims and obtains management approval to ensure that product is not returned to stock or credit issued unnecessarily
  • Completes floor ready merchandise form process by uploading and linking to customer hang tag data.


Education/Experience:

  • Years of Related Professional Experience: 2 - 4
  • High School Diploma
  • Previous order processing, customer interface, and/or supply chain experience


Skills:

  • Must be able to gather detailed and accurate information then translate into internal operation systems
  • Excellent proof reading skills
  • Must be customer focused and able to gain understanding of customer's requirements
  • Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
  • Strong communication skills (written, oral)
  • Demonstrated ability to follow through on issues until completion and to ensure customer satisfaction
  • Demonstrated ability to analyze data resulting in effective course of action
  • Proven ability to work in a fast-paced environment while handling difficult situations
  • Excellent planning and organizational skills with the ability to prioritize work and multitask
  • Demonstrated ability to work productively with little supervision
  • Must be self motivated and show initiative
  • Strong phone etiquette skills

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