Customer Service Representative


2020-09-15 07:35:21

Job location Livonia, Michigan, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Our client in Wayne County is looking to add a phenomenal CSR to the team! In this role you will be speaking with customers by telephone, email, or SMS messaging to provide information about products or services, account status and or any complaints. You will be handling high call volumes and assisting customers with placing orders, processing payments and upselling products. If you are friendly with year of customer service experience and great telephone etiquette - we want to talk to you! EXPERIENCE IN HEALTHCARE / HOME MEDICAL EQUIPMENT IS A PLUS! **REMOTE work may be available**

Duties & Responsibilities

* Speak with customers by telephone, email, or SMS messaging to provide information about products or services, cancel accounts, upgrade accounts, or obtain details of complaints

* Handle high call volumes both in-bound and out-bound

* Greet customers warmly and ascertain problem or reason for calling

* Call customers to verify account and contact information

* Assist with placement of orders, process payments, refunds, or exchanges

* Inform customers of deals and promotions, answer questions about warranties and terms of sale

* Persuade customers to reconsider cancellation of products or services

* Sell products and services and solicit sales of new or additional products or services

Qualifications & Requirements

* High School Diploma or equivalent required

* One year of Customer Service experience required

* One year of high volume call experience preferred

* Experience working in healthcare field preferred

* Knowledge of diabetes and/or medical equipment preferred but not required

* Proficient in Microsoft Outlook, Word, Excel, PowerPoint and general computer literacy

Please email resume to:

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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