Customer Service Coordinator/Telesales NO COLD CALLING

Anonymous 17000.00 British Pound . GBP Per annum

2019-03-08 08:07:41

Job location Tamworth, Staffordshire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Our valued client in North East Birmingham are looking for a Customer Service Coordinator/Telesales Agent to join their team on a full time basis!

Customer Service Coordinator/Telesales Key Responsibilities:

* Dealing with key accounts, suppliers and customers to ensure smooth running of the business

* Regular meetings with management and the marketing department to ensure objectives are met consistently

* Monthly KPIs

* Reporting to show measurement of targets, margins, pricing, and KPIs. Use of Excel daily

* Customer Service including dealing with issues and account management

* Field based customer visits

* Attend tradeshows and events to gain an awareness of the market place and awareness of competitors including competitor research

* To attend sales meetings as required and sharing information with other internal teams

* Order processing, invoicing and processing payments

* Telesales including promotion of offers, upselling and cross-selling. No cold-calling

Customer Service Coordinator/Telesales Requirements:

* Excellent use of Word, Excel, PowerPoint and in house systems

* The ability to liaise professionally with all levels of staff including Senior Management

* Good negotiation skills and problem solving

* Ability to work under own initiative as well as part of a team and prioritise workload

* Excellent administration skills - superior Customer Service / Telesales skills

* Professional attitude during face to face communication with senior members of staff, with a good standard of English and Maths

* Your own transport is essential due to the location of the office

* Previous Customer Service Coordinator and Telesales background

Please note due to responses we can only respond to successful candidates which will be within 48 hours of your application. Thank you

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