Customer Service Consultant - DAY & NIGHT SHIFT
Brighton, Sussex, United Kingdom
Job type: fulltime
Job industry: Administration
Do you have experience providing excellent Customer Service within insurance, health-care, employees benefits market or similar?
Would you like for a global, market leading, award winning organisation who is going through an exciting period of growth?
Fancy working in some of Brighton's most impressive, centrally located modern offices?
Do you want to work as part of a small, friendly team who is dedicated to providing exceptional service to customers?
Then we have the perfect role for you!
Office Angels is excited to be working in partnership with an entrepreneurial and pioneering organisation who is leading the way in modernising client service and solutions in its field.
This is a global company with offices across Europe and the US, and a small friendly team heading up the UK office in the heart of Brighton.
Due to continued and rapid growth, the Brighton branch is looking to grow its team and are seeking Customer Service Consultants that are prepared to work a combination of both DAY AND NIGHT shifts on a rotational basis during the working week.
Your responsibilities will include:
Delivering excellent customer care over multiple communication channels including telephone, email and web chat
Updating and inputting of client records on the CRM database
Taking ownership of customer enquiries from start to finish
Administration of client accounts including uploading supporting documentation
Coordination and organisation of files and liaison with colleagues and external stakeholders through making outbound calls
Able to identify and improve current processes and procedures
Assisting with other business-wide projects as appropriate
Highly organised with the ability to manage own workload
Excellent communication skills, both verbal and written
Strong planning skills and keen eye for detail
Empathetic and engaging with demonstrated experience in supporting a diverse client base
IT literate with proficiency in Microsoft Office Suite
Flexible and adaptable and happy to work nights (with the possibility of lone-working)
If this sounds like you then we want to hear from you!
To learn more about this fantastic opportunity, don't delay - APPLY WITH YOUR CV TODAY!
Excellent starting salary of circa £26,000 - £27,000 p/a
Friendly, supportive team
Fantastic working environment and company culture
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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