Customer Service Agent, (Experience) English and Italian or Fre


Wild Recruitment

2018-08-14 02:02:35

Job location Oxford, Oxfordshire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Job Description

Customer Service Agent, (Experience) English and Italian or French

Our client a global travel company is looking for Customer Service Agents to join their Experience department, in their Oxford offices. There are 2 positions open for people fluent in both English and either Italian, or French.

Key responsibilities:

Frontline Customer Care for the company both email and phone work. Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales

  • Communication to Customer Care Manager in relation to all customer care & support issues
  • Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
  • Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary
  • Accurate delivery of booking information into various in-house software solutions
  • Time management of effective customer care delivery
  • Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
  • Continuing improvement to customer care administration and work methods
  • Special project / product work when required
  • Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
  • Logging and collating all system and product errors

What you'll bring to the team:

  • Fluent in and English and Italian or French, both written and spoken
  • Ability to work shift patterns, including some weekends
  • Experience of reservation systems would be preferred
  • Experience of taking calls and writing emails in a Customer Support environment


Knowledge of Travel industry is a plus

Located:
Oxford science park (not central Oxford) with shuttles provided

With regret, due to the volume of CVs we receive, only suitable candidates will be contacted.

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