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Customer Service Advisor - Product Expert


2019-07-24 11:20:04

Job location Alresford, Essex, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

SEAT - Group 1 Automotive

Product Expert - SEAT Lakeside (Intu Shopping Centre)

Driving license ESSENTIAL.

At SEAT we are pioneering the latest Motor Retail concepts and you have an opportunity to be part of this journey. With two retail Stores based in Intu Lakeside and Westfield London we offer customers a new car buying experience. Focussed on making car shopping easy. With transparent pricing, no haggling and no pushy sales people SEAT are transforming the car buying journey.

About the position

Working as part of a high performing team you will join us as a Product Expert. We are looking for emotionally intelligent individuals who can assist our customers during their car buying experience. We don't hire pushy sales people - we are looking for customer centric individuals with a relaxed approach to engage and assist SEAT buyers.

Key Responsibilities:

Welcoming customers to the SEAT store and introducing them to our products. You are the first point of contact and represent the 'face' of SEAT.

Through conversations on within the Store and via other communication platforms, identify future SEAT prospects and encourage them to get behind the wheel of a SEAT product for themselves.

Assisting customers in test drives (accompanied or un-accompanied) providing a safe and memorable experience that potential customers will recommend to family and friends.

Help develop a new way to market and sell cars to the community.

Your performance will be measured by your ability to engage and sign up potential customers in the store for updates and test drive and contributing to the growth of the business by generating sales.

Host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level.

Personal Traits:

Organised, good communicator, proactive with efficient time management.

Drive, enthusiasm and passion.

Eager to learn and adapt to new responsibilities.

High level of emotional intelligence.

A full UK driving licence is essential (manual and automatic).

So if you're the type of person who gets a kick out of going above and beyond for customers and you're looking for an exciting new career please apply now!

About us:

SEAT Lakeside is part of the Group 1 Automotive network, a well-established and growing automotive group in the UK, with offices in America and Brazil. Group 1 Automotive is the 9th largest dealership group in the UK, has a strong history of success and is looking to grow their presence in the UK over the coming years. All dealerships in the Group 1 Automotive network offer fantastic

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