Customer Service Advisor opportunities

Anonymous 21544.00 British Pound . GBP Per annum

2019-03-08 08:07:31

Job location Portishead, Somerset, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customer Service Advisor opportunities


£19,389 - £21,544 per annum (pro rata for 30 hours)

2 x Fixed Term Contract

1 x 37 hours per week until 31st December 2019 (maternity cover)

1 x 30 hours per week for six months (secondment cover)

About the role:

Are you a customer service expert who wants to work for an organisation that really makes the difference? Our client is currently seeking two individuals to join their amazing Contact Team.

Being the first point of contact for all customers and colleagues, you will be at the heart of the company, providing right first-time solutions and excellent customer service.

In the roles on offer you will work with a range of customers, resolving their queries over telephone, email, web, written letter and face to face. You will also provide administrative support.

Their Contact Centre Team work towards their dedicated customer care charter (A* Experience) and help them to reach their audacious goal of 9 out of 10 in customer loyalty.

About you:

For these roles, you will need to have excellent communication skills, both oral and written and have experience of dealing with members of the public, although this does not have to be in a contact centre environment.

The roles require you to have high IT literacy skills as you will be working with a range of in-house databases and the ability to work well under pressure, whilst maintaining a high level of customer service.

Due to the nature of the role you will need to be flexible to cover their contact centre opening hours (Monday - Friday between the hours of 8.00am - 6.00pm).

About them:

They are a community based social housing provider operating in the West of England. They currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver their services.

Their head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment.

On top of the standard benefits including 25 days holiday and a generous pension, they also offer a Healthcare Cash Plan, a Rewards portal with access to 100's of different discounts and an extra day off to say thanks for being part of the team. And this isn't even all of it!

They may interview before the closing date for this position, so they would advise to get your application in for this position as soon as possible.

They believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of their community.

Bank of Talent

Their contact centre is a busy, constantly growing operation and as such they are regularly looking to recruit new talent. If you are interested then you can join their bank of talent, if you are not successful for either of these positions and another suitable position becomes available within the next six months then they will be in contact with you to invite you to apply.

If you would like to join their bank of talent please indicate this at the relevant section of the application form.

Previous applicants need not apply

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