Customer Journey Agent
Anonymous 16500.00 British Pound . GBP Per annum
Coatbridge, Glasgow, United Kingdom
Job type: fulltime
Job industry: Call Centre / CustomerService
Do you have previous customer services experience gained in Utilities sector?
Would you like to learn about Gas and Electricity industry?
We are looking for talented Inbound Utility Customer Services (Gas/Electricity) to provide world-class customer support in Airdrie.
Candidates with previous customer service experience are desired however full training will be provided.
* Provide excellent customer service whilst handling incoming calls and enquiries
* Have good administration skills for note taking, report writing and keeping track of multiple tasks at once
* Computer literate and able to use systems and data bases
* Identification of new opportunities and potential process improvements
* Manage any service quality issues working closely with the in sales management teams
What we are looking for
* Ability to think strategically; creative problem solving skills
* Ability to communicate with different teams and customers
* Manages effectively internal and external relationships
What are you waiting for? APPLY to the ONE RECRUITMENT team today!
We look forward to hearing from you