Customer Care Specialist


St John Ambulance

2018-08-01 08:01:39

Job location Vancouver, British Columbia (BC), Canada

Job type: fulltime

Job industry: Community & Sport

Job description

Job Description

Our British Columbia and Yukon headquarters is seeking an energetic Customer Care Specialist in our call centre. The successful candidate will be responsible for cultivating, building, and maintaining positive customer relations by responding to inquiries and complaints in a professional manner; maintaining his/her own database on outbound calls made; consistently performing to exceed the centers KPIs; supporting the marketing department with outbound campaigns and renewals; performing AR activity on delinquent accounts and working closely with their peers to meet and exceed customer demands.

Responsibilities and Duties

  • Conducting warm and cold calls to new and existing customers
  • Providing excellent customer service when handling calls and emails
  • Taking the appropriate actions to efficiently get to a positive outcome
  • Update and maintain all customer database information
  • Meet and exceed goals to meet quotas and KPIs
  • Perform A/R collection calls on occasion
  • Personalize and nurture national accounts

Qualifications and Skills

  • College diploma or university degree
  • Minimum 1 year working in a sales/service/call centre team environment
  • Professional and cordial telephone manner
  • Detail oriented
  • Friendly demeanor
  • Works well under pressure
  • High knowledge retention
  • Possess strong analytical, financial, organizational skills
  • Excellent verbal and written communication skills;
  • Proficient in Microsoft Office tools;

Benefits

  • A fantastic team to work with - we work hard, but have fun in the process!
  • An opportunity to work in a historic impactful organization that saves people's lives
  • Plenty of room to learn, grow and take on additional responsibility
  • Excellent Health and Dental benefits
  • Pension plan with employer matching program
Company Description
As Canada's leading first aid and safety charity, St. John Ambulance is dedicated to enabling people's health, safety and quality of life through training and community service. Building on a 900-year tradition, St. John Ambulance provides first aid, CPR, and safety training and products, where proceeds also help fund several charitable community programs.

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