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Customer Care Operator

Anonymous 23000.00 British Pound . GBP Per annum

2019-07-24 23:19:34

Job location Basingstoke, Hampshire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

The key objective of this role is to play an active part in the daily support of the UK customers as part of their first line high volume call centre; handling calls; emails, social media, webchat, and correspondence across products. Working to strict targets to help achieve business goals and promote services by delivering excellence to the end user.

Main Duties/Activities:

Dealing with incoming calls from all customers; ensuring follow ups as relevant to positive conclusion
Investigating and responding to customer queries; whether by phone, email, web enquires, social media within agreed timescales
Ensuring that Customer Care Team procedures are followed;
Adhering to all security procedures in the handling of all customer queries
Be willing to carry out data input tasks and ad-hoc project work as and when required;
Making outgoing customer calls as deemed necessary
Provide support to Operator calls/emails to ensure consistency and feedback to Account Managers as relevant
Update and use of all In-House systems supporting our products and customer account handling

Personal Attributes:

Able to prioritise, manage and track multiple activities and tasks;
Excellent verbal and written communications;
Must have PC skills; Word, Excel
Willingness and ability to embrace change and help out when required with changes to service delivery;
Enthusiastic approach and "can-do" attitude; working to strict SLA's
Strong proven Customer Service ethos;
Flexible approach to work and shift patterns as relevant
Ability to problem solve and ask questions through to final resolution
A real team player and able to interact with others readily
Able to work under pressure at all times
+2 years high volume call centre experienceOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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