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Contact Coordinator

Anonymous 20500.00 British Pound . GBP Per annum

2019-07-23 11:16:12

Job location Enfield, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Contract Coordinator

An opportunity has arisen within one of our clients based in Enfield for a Contract Coordinator. You will be joining a fun, diverse and busy team in an amazing, modern office.

You will be part of a call centre team acting as first point of contact to receive work from clients, update work management systems and allocate workstreams to a team of engineers depending on geographic area.

Full-time (Monday - Friday)

Salary: £19,500 - £20,500 DOE

Parking onsite

Due to our clients location, you will need to be able to drive as public transport is very limited.

Duties and Responsibilities:

Responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks
To review jobs received during the working day and allocate accordingly to Engineers
To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions
To enter into the "Contract Diary" relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times whilst minimizing standby and travelling time
To check engineer's paperwork/PDAs to ensure written details match those reported and to ensure that the engineer's documentation is correct
To record details of conversations or other forms of communication
To record any site-specific information received
To chase sub-contractors for engineer reports within the expected time frames

Skills required:

Have previous experience working in a customer service environment
Have a confident telephone manner
Be able to cope with a high volume of calls at times
Have strong communication skills
Be a good team player
Have a positive and flexible approach to work
Eagerness to learn
Strong IT/Excel skills

If you are interested in finding out more, then please apply with your up to date CV - we'd love to hear from you!

This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business

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