Computer Operator


Fast Switch, Ltd.

2019-08-31 00:51:00

Job location Dublin, Ohio, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description




Computer Operator. The responsibilities for this Computer Operator contract position revolve around supporting all systems managed by the Data Center. Those responsibilities include:



  • Monitoring systems on various computer platforms including multiple client/server environments, IBMi (iSeries, AS400), Halcyon, UNIX/Linux, SAP, Scheduling Automic (UC4) and Robot (iSeries)

  • Functions include:

    • Responding to ServiceNow incidents/requests, investigating jobs, monitoring for abends, performing job restarts and other tasks as requested by support

    • Supporting and escalating to groups and/or vendors for alerts and major incident management SRT's (Service Response Team)

    • Facilitating SRT calls with support teams

    • Follow and enforce defined security procedures.






Additional Responsibilities:



  • Understanding of the batch job processing requirements and data flow

  • Maintains a variety of documentation: including operation's procedures (SOP), run sheets, tape vaulting (Iron Mountain) and turnover

  • Open/Update/Assign/Resolve incidents in ServiceNow and monitor operation's queue

  • Assist first level Windows and Unix/Linux server support teams (reboot servers, cable connection verification as requested)

  • Responsible for monitoring and reacting to facilities alarms for air conditioning, water alarm, fire alarm, and power protection systems (UPS) in the computer operations area

  • Monitor and perform iSeries BRMS backups

  • iSeries restores - files, application, and system recovery as requested

  • Monitors Data Center access login entries and allows access for approved personnel

  • Resolves user problems, from the helpdesk, phone calls and email/IM requests

  • Understanding of iSeries/AS400 IPL process and perform weekly IPL's.

  • Understand the business and the impact of missed SLA's and how it impacts customers

  • Perform functions of common EIT tasks and tools (Escalation, SRT, Maintenance, Change Control, Timekeeping (ServiceNow, Kronos))




Qualifications:



  • Computer Science degree preferred but not required

  • 4+ years of experience providing computer operation support

  • Required Skills: IBMi, (iSeries/AS400, ROBOT Scheduling, BRMS, Halcyon), Enterprise Scheduling (Automic, BMS, Autosys), ServiceNow or an enterprise ticketing system Major Incident Management experience a plus




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