Complaints Handler - Bootle
Bootle, Merseyside, United Kingdom
Job type: fulltime
Job industry: Call Centre / CustomerService
My Client, a well established company based in the heart of Bootle, are looking to recruit a customer focused, empathetic candidate to assist their complaints busy team.
The role will include but not be limited to;
Receive and effectively manage incoming complaint related calls
Telephone customers to gain information, conciliate, negotiate and build rapport
Fully investigate complaints and ensure all complaints are resolved to complete satisfaction
Produce an effective, well written final response letter that will close the complaint
Ensure team targets are consistently achieved
Manage, organise and update information on computer systems and paper files to enable precise records to be maintained - AdministrationIn return, my client offers a modern working environment and an upbeat atmosphere. With holidays increasing to 25 + bank holidays.
Hours - Monday to Friday - 37.5 hours per week
This is a temporary role initially, however will go permanent for the right candidates.
As a temp, you're entitled to 28 days paid annual leave and you can be safe in the knowledge that you'll be looked after because we've been awarded a place in Britain's 100 Best Workplaces!
Following full registration with a consultant you will be put forward immediately for suitable roles. While working for Office Angels you will receive 28 days holiday (including bank holidays) pension and additional benefits such as eye care vouchers, retail discounts and incentives/competitions.
By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond!
Office Angels Preston cover the following locations: Blackpool North, Blackpool South, Fleetwood, The Fylde Coast, Blackburn, Burnley, Longridge, Chorley, Leyland, Bamber Bridge, Walton Summit and Preston.
**** Office Angels are an equal opportunities employer and are acting as an employment agency for this temporary vacancy****
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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