Complaints Caseworker, Bradford
Anonymous 13.00 British Pound . GBP Per hour
Bradford, Yorkshire, United Kingdom
Job type: fulltime
Job industry: Administration
Our Client, a Local Authority in Bradford, currently have an exciting opportunity available for a Complaints Casework Officer to undertake a temporary contract within a busy Special Educational Needs Department.
As a Complaints Casework Officer, your main responsibilities will include:
* Dealing with complaints from Members of Parliament and Elected Members
* Handling complaints from the families and representatives of children and young people with Special Educational Needs / Disabilities, in line with statutory requirements as detailed in the Children and Families Act 2014 and the Code of Practice January 2015
* Processing complaints through a several stage process via an internal database system
* Analysing complaints and drafting responses for sign off by relevant Officers
The ideal candidate for this role will have an understanding of the needs of vulnerable children and young people with Special Educational Needs and / or Disabilities. You must have the ability to communicate effectively and sensitively with vulnerable people be able to manage and organise a complex workload of complaints.
Please apply, or get in touch as soon as possible if this position is of interest