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Commerical & Customer Service Representative


Anonymous 15.50 British Pound . GBP Per hour

2019-07-24 11:20:04

Job location Basingstoke, Hampshire, United Kingdom

Job type: contract

Job industry: Call Centre / CustomerService

Job description

Commercial & Customer Service Representative
12 Month Temporary - £14.50- £15.50 per hour
Basingstoke

1-1Recruitment have an opportunity for an experienced Commercial & Customer Service Representative to join a leading Pharmaceutical company in Basingstoke. This position is a 12 month temporary role initially, working full time with an hourly rate offered between £14.50- £15.50.

The main purpose of this role is to provide Commercial and Customer Service support to key accounts and third parties, this can be via face to face support or over the telephone. You will be in charge of handling escalated calls, processing requests and making decisions to achieve the best results for supply decisions.

Main Duties:
?Manage Customer communications (calls, emails and fax with possible field visits)
?Overseeing the activities at external call centre service provider
?Direct support & liaison with Company Sales Teams
?Processing emergency supply orders
?Provide first line Commercial administration support including contract preparation, payment & accounting administration, return on investment calculation, data review & analytics
?Co-ordinate commercial support documentation for control purposes
?Participation in supply tenders and administration for contacts/data in the Department of Health Portals & involvement in maintenance of Pricing within Company systems
?Generate and review daily, weekly and monthly reports from local systems
?Detailed analysis of sales using a variety of tools including "Business Objects", "Tableau" and "Excel"
?Review purchasing patterns and make recommendations on future supply plans
?Improvement projects supporting distribution of medicines across the UK

The correct candidate will be self-motivated and confident with their decision making skills, excellent communication skills both verbally and written are essential for this role. This is a great opportunity for an individual who is keen to develop within their career.

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion

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