Client Solutions Specialist


Alluvion Staffing

2020-10-12 20:19:35

Job location Jacksonville, Florida, United States

Job type: fulltime

Job industry: Banking & Financial Services

Job description

Alluvion is hiring for full remote Client Solutions Specialist to handle inbound calls from banking clients.

Our client is a large financial organization that started out over 100 years ago and is still growing till this day

Pay $17.75/hour
Shift: Mon-Fri 12PM-9PM
Fully Remote

Essential Functions
• Maintain quality service to all clients by answering product and service questions, cross-selling related products and services, and being courteous and responsive to all clients' needs
• Maintain client records by verifying and updating account information
• Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting the solution and following up with the client
• Maintain bank operations by following established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations
• Contribute to team effort by answering client phone calls in a timely manner
• Take ownership in problem resolution
• Complete all duties as assigned

Knowledge, Skills, And Abilities Requirements
• Basic math, clerical, and typing skills
• Full knowledge in the use of a personal computer
• Ability to handle multiple tasks while maintaining a high level of service
• Ability to understand and retain product and service knowledge
• Effective verbal and written communication skills; capable of tailoring communication to each unique situation
• Active listener that can ask necessary questions in order to clarify any ambiguity
• Demonstrates proficient product knowledge and schedule adherence

Training And Experience
• High school diploma or equivalent required
• Two years or more experience in a client service or call center environment required
• Mortgage servicing experience preferred

Top three critical skillsets or technologies needed:

Skill #1: • Ability to understand and retain product and service knowledge
Skill #2: • Active listener that can ask necessary questions in order to clarify any ambiguity
Skill #3: • Ability to handle multiple tasks while maintaining a high level of service

Inform a friend!

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