Client Service Manager


National Medical Billing Services

2018-07-31 20:06:37

Job location Chesterfield, Missouri, United States

Job type: fulltime

Job industry: Executive Positions

Job description

Job Description

JOB RESPONSIBILITIES:

  • Serves as the primary point of contact for assigned clients and promptly responds to all client inquiries.
  • Engages in regular client interaction via e-mail, conference calls and in-person visits to ensure customer satisfaction.
  • Interfaces with assigned client service staff to ensure the appropriate preparation, analysis and presentation of all client deliverables ensuring their accuracy and overall quality.
  • Identifies potential problems with client accounts before they occur and works to eliminate future occurrences.
  • Ensures that all appropriate resources are available and utilized effectively to maximize account performance.
  • Monitors, evaluates and reports on billing effectiveness/cash flow and makes recommendations to increase productivity and profitability.
  • Remains current on payment trends and coding and payer requirement changes. Acts upon variances to explain, correct or enact desired process improvements.
  • Generates client ad hoc reports upon request.
Company Description
National Medical Billing Services concentrates strictly on providing revenue cycle outsourcing services for ambulatory surgery centers and their affiliated surgeons.

We are a national, award winning company as we have been recognized as a Best Place to Work by Modern Healthcare, Becker's Healthcare and the St. Louis Post Dispatch. We have also been recognized as one of the top outsourcing companies in the world, in any industry, by the International Association of Outsourcing Professionals and published in Fortune Magazine. In addition, both our CEO and President have been recognized as top executives by Glassdoor Inc. and The St. Louis Business Journal.

National Medical Billing Services has become the largest, the fastest growing, and the premier ASC revenue cycle company, with clients in over 35 states, for one single reason...

Our People.

Simply put, our people are our greatest asset. We select people with strong intellect, sharp analytical minds, intense dedication and an undying passion for client service. We then marry these characteristics with extensive training in the areas of coding, accounts receivable management, managed care contracting, analytics and compliance. The results?

We significantly improve the financial performance of our clients and, as a result, we have the highest client satisfaction rates in the industry.

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