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Chinese Mandarin speaking International Contact Centre Manager


Anonymous 45000.00 British Pound . GBP Per annum

2019-09-04 11:17:17

Job location Dudley, West Midlands, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Job title: Chinese Mandarin speaking International Contact Centre Manager.
Location: Birmingham, Halesowen (+ in-house relocation assistance available).
Salary: £40,000 - £45,000 (neg) + comprehensive benefits (inc private pension, free onsite gym, free daily breakfast + lunch, 26 days holiday + much more).
Keywords: Contact Centre, Call Centre, Customer Services, Chinese Mandarin, Mandarin, Tier 2, Visa sponsor, eGaming, Gambling, Casino, China, Inbound, Outbound, Live Chat, Bingo, Asia, Japan, Macau, Taiwan, B2B, B2C, Business, Commercial, VIP, Comms, Birmingham.
Chinese Mandarin speaking International Contact Centre Manager with Team Management, International Contact Centre (Asia), Reporting (Excel) and Training/Coaching/Development expertise is highly sought by a multiple award winning games studio based in Birmingham who are the UK's largest privately owned mobile e-gaming studio! We currently have just over 300+ employees here at our Birmingham HQ with our services offered across multiple platforms (web, mobile, tablet) with over 5mn+ registered customers here in the UK alone!
In this position, you will be responsible for efficiently running the day to day allocated operations of the customer service team who will be offering support for B2B businesses in International markets covering Asia. As part of our continued growth and expansion, we will be selling our casino based games on a B2B basis and need to support the requirements of B2B customers. The customers will be other casinos calling for our customer support functionality. There will also be B2C interaction as we will be offering a full white-label service and will be covering full support for customer services across these areas and offering support for players belonging to other casinos.
This is a fantastic opportunity for a proactive, motivated and driven International B2B Contact Centre Manager to join a market leading, progressive organisation to ensure maximum productivity and output of a brand new team of advisors.
The successful candidate will have a proven background of working in an International contract centre/call centre environment in Asia, having previously implemented and nurtured a large team of advisors covering a number of enquiries across Asia. This is an incredibly varied and hands on role, that will see you involved in a wide range of duties.
Key skills we're looking for…
* Fluent Chinese Mandarin speaker (to liaise with our casino partners in Asia).
* Excellent experience growing and managing teams of Customer Service personnel.
* Experience with International Contact Centres covering both B2B and B2C in Asia.
* Strong leadership skills with the ability to motivate, coach and train a team to achieve individual and team goals.
* Able to demonstrate achievement in managing and improving the attendance, attrition, motivation and engagement of teams.
* Communication (influential, actively listening, clarifying, gives/seeks feedback).
* Good analytical skills, with the ability to carry out data manipulations and analysis techniques.
Therefore, if you are a highly skilled and experienced Contact Centre Manager with experience covering B2B/B2C Contact Centres across Asia and you would like to join a multiple award winning eGaming studio who have been accredited as one of the 'Top 1000 Companies to Inspire Britain', been recognised by the BBC as a top technology employer and have a 1 star accreditation as a 'Top Company to Work For' then send in your CV today for review

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