Case Manager III - Heartland Housing Solutions PSH


2020-10-05 03:00:48

Job location Omaha, Nebraska, United States

Job type: fulltime

Job industry: Executive Positions

Job description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.


The Heartland Housing Solutions Program provides scattered site Permanent Supportive Housing in the form of long-term financial assistance and supportive services using a Housing First model to individuals experiencing chronic homelessness in Douglas, Sarpy and Pottawattamie Counties. The program targets individuals and families who have the longest episodes of homelessness and those who have high service needs. The Case Manager will work to assess, verify eligibility, assist clients with locating and securing housing, and provide long-term case management/supportive service to clients in the program.

Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.

Work Schedule: Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Friday 8:30 a.m. to 2:30 p.m.

Essential Duties and Responsibilities

* Conducts assessments to accept, deny, and refer applicants.

* Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive service records for all approved or denied clients.

* Assist individuals in locating, securing and retaining suitable housing.

* *Assists the clients in identification of strengths, needs and goals, including meeting obligations of tenancy to maintain their home and reducing risk of harm to themselves and others.

* Develops a housing stability plan in cooperation with the client.

* Assist clients in increasing financial security by accessing, maintaining or improving employment and/or benefits.

* Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.

* Teach/coach clients to develop communication and self- advocacy skills.

* *Work is completed in client homes, homeless shelters, office space, and other non-traditional settings.

* *Ensures safety and security measures for in-home services are followed.

* *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner - as outlined by Federal funding and internal reporting guidelines.

* *Develops and maintains positive working relationships with landlords, clients, referral sources, and others encountered in the course of work.

* *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.

* Demonstrates knowledge of current community and Heartland Family Service programs and resources to effectively meet client needs.

Inform a friend!