Case Manager II

Catholic Charities

2018-07-31 08:02:45

Job location San Francisco, California, United States

Job type: fulltime

Job industry: Community & Sport

Job description

Job Description

The Case Manager for Peter Claver Community will provide comprehensive Clinical Case Management in a Licensed Residential Care Facility, housing previously homeless people living with disabling HIV/AIDS and other medical and psychiatric issues. The case manager will assist homeless individuals with multiple diagnoses to maintain housing, medical, and social services, with escorts to appointments as necessary.


Under the direction of Clinical Director and Program Director, provide client-centered case management to a caseload of at least 32 residents and includes but is not limited to the following tasks:

  • Professional level Psycho-Social needs assessments.
  • Development, re-assessment, and implementation of Individual Treatment/Services Plans 2X per annum as outlined by California Licensing Board and contract requirements.
  • Crisis intervention, interpersonal mediation in support of housing retention and referrals.
  • Provide Harm reduction counseling and/or abstinence-based support for individuals.
  • Referrals to appropriate outside providers for various needs including Legal, Substance abuse, Employment Opportunities, Medical Care, Money Management, housing, therapy, transportation, etc.
  • Liaison between client and outside service providers.
  • Medical Escorts to doctor's appointments for clients as needed.
  • Admission and orientation of new clients including the explanation of program regulations, guidelines, and client responsibilities.
  • Part of Team integrated Psycho-social interventions for behavioral or health regulation breaches and service of violation notices.
  • Group psycho/educational counseling including Harm Reduction and various other groups (HIV support, Anger Management, Life Skills etc.) as necessary.
  • Documentation and upkeep of ongoing client notes reflecting treatment/service plan at a minimum of a 1X week.
  • Organization of client legal paperwork including referral to and interactions with Money Mgr., Will, DPOA, Immigration, Financial Entitlements, Insurance, etc.
  • Basic ongoing upkeep of client charts and (together with Program Coordinator) chart audits 2X year.
  • Procuring necessary client documents for changes in contract requirements.
  • Regular input and upkeep of databases as new input and changes are made in client information. Including CODI/APRICOT, ARIES and ONE system.
  • Updating of face sheets and resident profile for charts as information changes.
  • Attending and participating in meetings as assigned. i.e.: Clinical, intake, Staff Meetings, In-Service Trainings, and an occasional outside informational meeting.
  • Discharge planning and implementation.
  • With oversight of supervisor, coordination of Incident reporting filing to both Licensing and Internal Risk Management as it pertains to clinical/behavioral issues. Follow up with ongoing client support.
  • Facilitation of rehousing clients into more independent housing, intra-facility care or into other housing arrangements when necessary.
  • Supporting CNAs with client ADLs when needed due to clinical issues.
  • Escort/Support clients to medical, psychiatric or dental appointments when necessary
  • Overall Medical and psychosocial case management -assessment, counseling, crisis intervention, advocacy, care coordination, medical escort, psycho-social support, and referrals.
  • Participate in the development and maintenance of continuous quality improvement systems including compliance with COA, HIPPA, etc.
  • Assist in the development and implementation of program activities, workshops, support groups.
  • Serve as liaison with collaborative partners including local hospitals, agencies, and therapeutic programs to coordinate care.
  • Other duties as assigned
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • Master's Degree in Social Work, Psychology or related field with 4 years directly related experience. Sensitivity to and knowledge of HIV/AIDS, women and family issues, child development, substance abuse, domestic violence, and mental health issues.
  • Minimum 2 years of experience working with the homeless population.
  • Bilingual in Spanish preferred.
  • Substantial knowledge of local HIV services and the welfare system.
  • Commitment to the Mission of Catholic Charities.
  • Knowledge, experience, and comfort in counseling, substance abuse, multiple diagnoses, and health.
  • Reliable, self-motivated and independent work ethic.
  • Advanced degree with clinical skills and training preferred.
  • Driver's License

Knowledge, Skills & Abilities:

  • Functional knowledge of Microsoft Office Products, networking concepts and computer-related skills.
  • Ability to speak and write in Spanish is desirable.
  • Knowledge of mandatory reporting requirements for people working with children, including laws and procedures related to child abuse matters.
  • Ability to drive a van, valid driver's license and clean DMV record required.
  • Able to listen actively and communicate effectively with individuals and groups.
  • Organizational work skills, follow through independently and be sensitive to the client population.
  • Ability to be achievement oriented and maintain teamwork and cooperation with staff and care providers.
  • Demonstrated ability to successfully work in a team environment with collaborative skills.
  • Energetic ability to set and meet goals, deadlines, and overall performance expectations.
  • Ability to work effectively with clients and their families involving life-threatening illness and death with sensitivity to multiple issues of diversity.
  • Knowledge and appropriate use of models for communicating assessments with other team members and outside providers.
  • De-escalation and conflict resolution experience and skills.
  • Skillful use of harm reduction.
  • Client-centered case management skills.
  • Experience working with chronic and persistent mental illness.
  • Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Compensation & Benefits:

We're looking to find the best talent in the field - and we aim to keep it! Beyond providing competitive compensation based on education and experience, here's what else we offer:

- A generous amount of vacation time/PTO - We value your self-care!
- Medical, Dental, & Vision
- Wellness Program - Get cash for voluntary health screenings and meeting health goals!
- 401 (k) Plan - We offer an employer match!
- Commuter Checks - Save money when you use public transportation!

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Inform a friend!