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Case Manager - HSBC Life


HSBC

2020-07-13 22:01:01

Job location Hong Kong, Hong Kong, Hong Kong

Job type: fulltime

Job industry: Other

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Case Manager.

Principal responsibilities

  • Provide Jade Universal Life Insurance clients, their representatives and the relationship managers with high level of active day to day customer service in all interactions with HSBC Insurance
  • Ensure all necessary documentation as required is received for each case and is properly completed
  • Ensure all administrative and compliance processes are observed as to timeliness, quality, regulation and procedure
  • Ensure cases are processed and all primary records are correctly captured and maintained
  • Ensure underwriting and other case evidence and documentary requirements are coordinated and handled promptly, including the arranging of such requirements as appropriate
  • Ensure that policies, endorsements, correspondence and any other case outputs are issued in accordance with required HSBC Insurance standards and regulation Policy information is kept up to date through the policy life cycle
Requirements
  • University degree
  • Fluent in both written and spoken English and Cantonese, knowing Mandarin is a plus
  • Possessing LOMA qualifications or in progress of taking any LOMA courses would be a plus
  • Candidate should have relevant customer service experience Candidate with prior experience in banking or insurance sector would be a plus
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

You'll achieve more when you join HSBC.
www.hsbc/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

To be considered for this role, the relevant rights to work in Hong Kong is required.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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