Web and IT Analyst Analyste Web et TI

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Job description

Position:

Web and IT Analyst

Reports to:

Director, Information Systems and Web Services

Profile Date:

April 2024

The Canadian Centre on Substance Use and Addiction (CCSA) changes lives by bringing people and knowledge together to reduce the harms of alcohol and other drugs on society. We partner with public, private and non-governmental organizations (NGOs) to improve the health and safety of people living in Canada. An NGO with a national focus, CCSA envisions a healthier Canadian society where evidence transforms approaches to substance use.

CCSA acknowledges that First Nations, Métis and Inuit people are the holders of Traditional Indigenous Knowledge. We respect the power of the Indigenous ways of knowing and of Traditional Indigenous Knowledge and commit to learning about and incorporating this knowledge into our work with proper guidance.

Reporting to the Director, Information Systems and Web Services, the Web and IT Analyst is a member of the Web and IT teams responsible for the development, application and advisory of search engine optimization (SEO), website usability, permissions and information architecture across multiple online platforms. The Web and IT Analyst implements IT systems, performs system administration and provides end-user support. In addition, they develop guidelines, recommendations, procedures, and training and support documentation, and they advise on strategies and best practices.

Responsibilities

Website and Web Applications

• Provides timely website and administration updates, including creating and uploading website content, publications and reports
• Performs SEO to enhance the website, web applications and platform by creating and applying metadata, page titles, tags, alternative text and taxonomies
• Tests and analyzes the application of metadata for web applications to enhance SEO and improve user experience, design and information architecture
• Monitors emerging search and taxonomy trends for applications, systems and products, and determines and manages the development and implementation of changes and associated procedures and processes
• Co-ordinates the identification of key performance indicators to track the online impact of product marketing and promotional initiatives
• Maintains content author permissions and implements workflows based on client requirements
• Creates and maintains support reference material, day-to-day tasks, project work and staff training documents

Information Technology and Systems

• Helps with troubleshooting end-user workstations, servers and networks
• Assists with the maintenance of hardware and software inventories
• Administers and supports various cloud-based technologies, including resetting passwords, providing changes in access, onboarding and troubleshooting
• Performs regular security audits on critical business systems to mitigate vulnerabilities
• Provides regular reports on system key metrics, usage, ticket creation and resolution
• Builds and ships IT equipment for remote team members
• Assists in introducing and supporting new collaborative applications, systems and platforms
• Works closely with business departments and the Director, Information Systems and Web Services, to gather requirements on new IT modernization initiatives that provide an exceptional user experience
• Supports boardroom audiovisual technologies, workstation setups and the key card access system
• Develops, documents and introduces new IT and system procedures, processes, controls, configurations and user guides for staff
• Supports and maintains network infrastructure, including physical and virtual servers, backup devices and firewall monitoring
• This position profile is designed to provide an overview of the main responsibilities for the role; other related tasks may be assigned as needed

Qualifications

• Bachelor's degree or diploma in computer science, web development, management information systems, information technology, engineering or a related discipline
• Three to five years of experience in the maintenance of websites, web applications, SEO and metadata taxonomies using technologies such as HTML, JavaScript, PHP, .NET and CSS, and Adobe Dreamweaver or Microsoft Visual Studio
• Three to five years of experience in system administration, user support, networking, virtualization, storage, VPN and server technology
• Excellent written and verbal communication skills, including the ability to write technical and nontechnical documentation, briefing notes and business cases
• Experience with web content management, Accessibility for Ontarians with Disabilities Act and search and retrieval systems such as Drupal, WordPress and Siteimprove
• Knowledge of administering workflow management tools (e.g., Asana, Jira, Microsoft planner)
• Experience using and supporting Microsoft 365, Microsoft Azure, Windows OS and server, SharePoint solutions and desktop products
• Experience in providing technical guidance to users with varying degrees of computer knowledge
• Strong analytical skills to examine complex issues and create actionable plans
• Proven experience working independently and in a team environment with a high degree of initiative, attention to detail, responsibility and efficiency
• Proven ability to establish priorities and manage competing deadlines in a fast-paced environment while exercising flexibility and sound judgment

Assets

• Knowledge of enterprise content management systems, such as M-Files and SharePoint
• Knowledge of enterprise resource planning systems, such as Dynamic 365 Business Central and Dynamics GP
• Knowledge of data visualization tools, analytics and survey tools
• Bilingualism in English and French

CCSA is committed to equity, diversity and inclusion in all aspects of our work. As an organization, we are committed to ensuring that First Nations, Métis and Inuit people and all equity-deserving groups are fully represented, including women, people of colour, people with disabilities, and people who are 2SLGBTQ+.

CCSA is dedicated to learning from and supporting people with lived or living experience of substance use and health. We encourage people with lived or living experience of substance use to apply to join the CCSA team.

CCSA promotes the rights of all people with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, and its related Integrated Accessibility Standards Regulation. CCSA will make appropriate accommodations on request.

If you are interested in this position, please submit a cover letter and resumé. The CCSA office is in Ottawa. Qualified candidates outside of the Ottawa region are encouraged to apply. The successful candidate must be willing to be onsite to attend meetings or attend other partner meetings as required. The successful candidate must be willing to travel as required. CCSA will accommodate reasonable and necessary approved travel expenses under CCSA's travel guidelines. We thank all applicants. Only candidates selected for an interview will be contacted.

No agencies please.

CCSA was created by Parliament to provide national leadership to address substance use in Canada. A trusted counsel, we provide national guidance to decision makers by harnessing the power of research, curating knowledge and bringing together diverse perspectives.

CCSA activities and products are made possible through a financial contribution from Health Canada. The views of CCSA do not necessarily represent the views of the Government of Canada.

Poste :

Analyste Web et TI

Relève de :

Directeur, Systèmes d'information et services Web

Date :

Avril 2024

Le Centre canadien sur les dépendances et l'usage de substances (CCDUS) transforme des vies en mobilisant les gens et les connaissances afin de réduire les méfaits de l'alcool et d'autres substances sur la société. En partenariat avec des organismes publics et privés et des organisations non gouvernementales (ONG), il travaille à améliorer la santé et la sécurité des personnes vivant au Canada. Le CCDUS est une ONG d'envergure nationale dont la vision parle d'une société canadienne en santé dans laquelle les données probantes transforment les approches concernant la consommation de substances.

Le CCDUS reconnaît que les Premières Nations, les Métis et les Inuits sont les détenteurs du savoir traditionnel autochtone. Il respecte le pouvoir des modes de connaissance autochtones et du savoir traditionnel autochtone et s'engage à apprendre de ce savoir et à l'intégrer dans son travail, avec l'encadrement adéquat.

Relevant du directeur, Systèmes d'information et services Web, l'analyste fait partie des équipes responsables de l'optimisation pour les moteurs de recherche (conception, application et recommandation), de la convivialité du site Web, de l'octroi d'autorisations et de l'architecture de l'information sur plusieurs plateformes en ligne. Le ou la titulaire met en place des systèmes TI, administre les systèmes et offre un soutien technique aux utilisateurs, en plus de préparer des lignes directrices, des recommandations, des procédures, ainsi que des documents de formation et des documents à l'appui. Il fournit aussi des conseils concernant les stratégies et les meilleures pratiques.

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