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Bilingual Customer Service Advisor (Nordics)


2019-07-24 11:20:03

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Bilingual Customer Service Advisor (Nordics)

We are loveholidays. We love travel and inspiring you to travel. As the UK's fastest growing private company, our mission is to create the ultimate online travel experience, just for you. We value building trusted relationships with our customers, which is why we work hard to maintain a connection with you long past the day you return from your holiday.

Position: Customer Service Agent - Nordics
Location: West London
Job type: Full Time. Permanent
Salary: £Competitive

About the role:

Do you speak a Nordic language? You could be the next great Customer Service Agent to join the UK's fastest growing online travel company.

When our Customer Service team were asked about the best part of their job, they told us it was their great teammates and the open and fun atmosphere. Second to that was the opportunity for promotion within and the chance to grow their skills and experience.

Your experience working in a contact centre means that you understand the importance of positive customer interactions. You are the first point of contact for incoming queries and have a polite, calm manner that naturally puts people at ease; particularly when they might have worries or concerns.

You are familiar with a modern customer service environment, where contact could be through email, online chat, social media or on the telephone and understand the importance of maintaining a consistent approach across all channels.

About you:

You are bi-lingual with the ability to speak English plus either Danish, Finnish, Norwegian or Swedish as well.

With current workloads this role will initially take care of 90%-95% UK and Ireland calls and around 5-10% from the Nordics. International growth is a business priority for loveholidays however, so these volumes will adjust as our Nordic customer base grows.

You will be eligible for discounted holidays, involved in competitions and incentives (with great prizes), hot drinks, fresh fruit, cakes and snacks. You will also get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks.

Using mobile or tablet? Don't worry, our system is clever! Click "apply" to easily share your details with us and we promise to respond quickly to all applications.

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, etc.

Ref: 87990

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