San Francisco, California, United States
Job type: fulltime
Job industry: I.T. & Communications
Title: AV Technician
Location: San Francisco, CA
12+ months Contract
Operation Technician supporting a global, cross-functional, multi-platform videoconferencing environment.
Support and problem solving activities:
Must have a proficiency in building and coding of video conferencing components, platforms, interfaces, and development tools.
Comprehensive knowledge of desktop clients for voice and video
In-depth knowledge of voice and video products APIs
Video and Voice integration experience with Cisco TelePresence, Tandberg, Acano, Skype, WebEx and Jabber.
Expert in audio and video equipment including; Crestron, AMX, Biamp, Cisco TelePresence and video monitors.
5+ years of support experience with Break/Fix responsibilities on the video conferencing, networking and OS level
5+ years of experience operational support for multi-vendor video conferencing rooms at a large enterprise
Knowledge of fault diagnosis of Biamp, Crestron, AMX, Telepresence, and other video conferencing equipment
Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health
Monitor application/infrastructure for alerts, including alerts from downstream components (Telephony, DB and Storage)
Triage application alerts and take appropriate action for resolution
Perform housekeeping functions on room systems/ infrastructure (i.e. daily health checks)
Monitor capacity and performance
Provide Level 2/3 support, own incident to closure
Work with vendors (L4) for incident restoral/resolution
Work with component support teams (i.e. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues
Incident Management, including installing, configuring and troubleshooting issues.
Manage the development environment
Documentation for operational support (i.e. Playbooks, user guides, troubleshooting guides)
Primary for Problem Management including root cause analysis
Video conferencing measurement including monitoring, analyzing and reporting on the performance
Implementation and post-validation of changes
Top 3 MUST have skills/experience: