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2019-07-24 23:19:34

Job location Northampton, Northamptonshire, United Kingdom

Job type: temporary

Job industry: Call Centre / CustomerService

Job description

Customer Service Advisor

Shifts between 7am - 8pm - 40 hours per week

Must be available Monday - Sunday

Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are currently working in partnership with one of our most prestigious clients Novacroft who are looking to recruit professional, enthusiastic and driven individuals to join their vibrant and growing teams.

If you are looking for a role within customer service then this is a fantastic opportunity to work for a market leader in the travel industry. There are lots of opportunities to progress and enhance your skills and career with excellent training and development opportunities

Whilst this role is initially a temporary position for up to 12 weeks there are very real opportunities to become permanent, depending on performance and attendance.

More about the Role

To become a team member here, you must possess the passion and drive to achieve and enjoy helping people. These roles are inbound and there is absolutely NO SALES - NOT EVEN UP-SELLING!! If you have a background in retail, hairdressing, care work and call centres then you have the robust customer experience that we are looking for.

The role is temporary for up to 12 weeks, with the potential to transfer across to the Novacroft team. There are weekly incentives in recognition of excellent performance, attitude and commitment and workers will be invited to feedback sessions during their time on site.

Role Details:

Paid weekly, starting at £8.21 per hour

Full Time: 40 hours over 5 of the 7 days (Must be available Monday - Sunday)

Shifts between 7am-8pm

Location: Lake Side, just off the Bedford Road, Northampton

Great public transport links, cycle sheds and free parking!

Training will be within the hours of 9am - 5pm Monday to Friday for 1 week - this is paid!

Initially a temporary role for up to 12 weeks

So, what will you be doing?

You will be answering inbound calls from customers of a well-known travel organisation; re-issuing travel cards, processing refunds, managing disputes and processing new applications. You will be talking with customers of all ages so adaptability in your communication is key to ensuring the customer is dealt with in a timely and professional manner.

Skills & Experience

Must be PC literate; Word, Excel (accuracy and speed are tested)

Must be able to calculate basic mathematics (using a calculator!)

Customer Service experience essential; face to face and call centre

Inform a friend!