Application Support Engineer
Swanley, Kent, United Kingdom
Job type: fulltime
Job industry: Engineering
The company produce vehicle safety devices for commercial vehicles and mobile plant. For example, reversing warnings, obstacle detectors, camera's & monitoring systems.
Purpose of Role
The primary function of this role will be to support the global sales force and Applications Engineering teams developing bespoke products & modifications for their customers promoting current and new business.
With the continued success of this business the opportunity to develop in-house Manufacturing may become available.
The candidate will also be required to support the Engineering Team ensuring all core products are suitable for our market applications and that the department continues to deliver exceptional service.
The position requires the candidate to be highly competent in all forms of communication and whilst it will be mainly office based it may include site visits at locations throughout the UK and possibly Europe as necessary.
Providing exceptional customer service and a proactive approach to both aftermarket & OEM customers
Develop solutions to applications problems/opportunities
Managing the bespoke product modification for customers.
Creating and obtaining approval of manufacturing documents e.g. drawings, BOMs, specifications etc.
Preparation of application documentation including CAD technical drawings, system schematics, specification and installation instructions and report.
Provide technical information and support in the preparation of quote/tender documentation, business development and initial fittings.
Product application and technical support to customers and colleagues.
Troubleshooting and customer support Lead training programs for internal and external customers
Co-ordinate suppliers and contractors for bespoke products and applications
In house assembly/modifications of products
Co-ordination and co-operation with all colleagues
Direct and effective communication with suppliers, customers.
Participation in team meetings, training courses and workshops required
Close links with colleagues will need to be developed and maintained in order that corporate objectives are met
Required to present a positive and professional image at all times
Ensure that an excellent customer relationship is established and maintained with all clientsPerson Specification
Education and Training
Educated to Higher National Certificate (HNC) or
NVQ with a technical emphasis in electrical/electronics.
Or an Industry recognised apprenticeship with a major automotive OEM.
Minimum of 5 GCSE's at Grade C or above including Maths and English.
High level of numeracy and literacy.
Above average computer literacy.Higher than HNC
Industry recognized charter/accreditation within the automotive industry.
Experience and Skills
Minimum 2 years' experience with automotive electrics and/or electronics.
Knowledge of electronics product development and Automotive OEM working practices.
Technical and computer application skills.
Must demonstrate basic knowledge of DC circuits, plus understanding of analogue and digital electronics
Use of Electronic test equipment and tools
Computer application skills:
CAD (2D and also electrical schematics)
At least 2 years practical experience in a business to business environment.
Able to demonstrate strong co-ordination skills.
Attention to detail is critical.
Knowledge of cable harness assembly/manufacturing processes.
Experience in bracket fabrication.
Experience in injection moulding.
Knowledge of vehicle electrical system installation techniques.
CAD 3DACS are recruiting for an Application Support Engineer. If you feel that you have the skills and experience required in this advertisement to be an Application Support Engineer, please submit your CV including an outline of your experience as a Application Support Engineer. It is always a good idea to include a covering letter outlining your experience as an Application Support Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Application Support Engineer role you desire