London City, Greater London, United Kingdom
Job type: contract
Job industry: Call Centre / CustomerService
Administrator / Call Handler - Hammersmith Full time - Asap - 21/10/18 - £ 9.71 ph.
Hours : Mon - Fri 09.00 - 17.00
We are recruiting for experienced repair call handlers to work within a busy contact centre where you will be responsible for ensuring the smooth processing of incoming calls from residents, contractors and 3rd parties in regards to their repairs/maintenance enquiries.
Duties and Responsibilities
• Arranging appointments for residents with the Planning Team in an organised manner
• Dealing with queries from residents, logging jobs on CRM system, scheduling and rebooking appointments.
• Liaising with staff within the Planning Team
• Resolving minor complaints at call level Essential Requirements
What you'll need
• You will be expected to be a self-starter
• Have a knowledge and understanding of the social housing repairs Sector. -
• Ideally you will have a passion for working within a fast paced Call Centre environment
• have a strong customer service background and be knowledgeable of the repairs sector
• Excellent telephone and clear communication skills
Are you the right person for the role? Please apply below
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