Accident Repair Customer Service Advisor/Lead CSA


Anonymous 25000.00 British Pound . GBP Per annum

2019-03-08 08:07:42

Job location Croydon, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Goldman & Fine Group is looking to recruit a Bodyshop Customer Service Advisor or Lead Customer Service Advisor in Croydon.
My client is a busy, well-established chain of vehicle repair centres, offering an attractive rate of pay, depending on position and experience, and excellent working environment.
The Customer Service Advisor will:
* discuss and take down repair requirements, creating necessary paperwork
* arrange for estimates to be undertaken
* book vehicles into the workshop
* organise the allocation of courtesy cars
* book insurance engineers to authorise repairs
* prepare job cards
* maintain accurate files
* provide regular reports
The Lead Customer Service Advisor will:
* lead your team to achieve and exceed targets
* monitor customer experience through call listening and complaint handling
* ensure customer complaints are dealt with in a timely manner and escalations are reduced
* recognising and solving or escalating issues
* identify opportunities to improve customer relations and processes
* motivate and engage all employees, ensuring their capabilities are fully developed
* provide relevant training opportunities
* model the company values, gaining regular feedback on how you have demonstrated them within the business
* adhere to all processes, procedures and national standards
* maintain effective communication
Applicants must:
* have experience of working in a bodyshop or car body repair centre at the relevant level
* be computer literate
* have excellent communication and customer service skills
How to apply:
please do not apply if you do not have a vehicle repair/bodyshop background
* click on this advert and submit your CV
* email your CV to Sue at Goldman & Fine
* call Sue at Goldman & Fine
* visit the Goldman & Fine website
Ref: 3167
If this is not the job for you, please send us your CV and we will discuss your needs. To find out more about our current vacancies, please call, download the "Goldman & Fine Recruitment Services" app or check our website.
"Bodyshop Customer Service Advisor"
"CSA"
"Lead CSA"
"Customer Service"
"Vehicle Repair"
"Accident Repair Bodyshop

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