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Assistant Front Office Manager


Hilton Nashville Green Hills

2021-11-24 14:30:07

Job location Nashville, Tennessee, United States

Job type: fulltime

Job industry: Administration

Job description

Job Description


    -Specifically, you would be responsible for performing the following tasks to the highest standards:* Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability* Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner* Support and assist team members in handling guest inquiries and requests and in resolving guest complaints* Schedule, assign daily work, lead pre-shift meetings, inform and train team members.* Assist with group blocking and billing* Monitor, observe and assist in evaluating team member performance* Monitor lobby traffic and adjust staffing accordingly
    -This position requires FULL availability to work any day, Monday-Sunday
    -Sets performance standards for team members and administers coaching and disciplineas necessary.
    -Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
    -Maintain Front Desk, PBX and Bellstand team members to highest standards.
    -Provide comprehensive Brand and Property training to Front Office staff.
Job Requirements
To be considered for this position, you must:

    -Minimum of 1-year supervisory experience.
    -Hilton Experience preferred but not necessary.
    -Excellent verbal, comprehension, listening and problem-solving skills
    -Report and accounting skills.
    -Have fully functional computer skills including experience with all Microsoft Office.
    -A high school education or equivalent is required, with one to two years' supervisory experience in hospitality or other customer-related position.

Please complete an application here AND complete a personality assessment HERE (You must complete both).

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