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Assistant Front Office Manager
Hilton Nashville Green Hills
Nashville, Tennessee, United States
Job type: fulltime
Job industry: Administration
-Specifically, you would be responsible for performing the following tasks to the highest standards:* Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability* Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner* Support and assist team members in handling guest inquiries and requests and in resolving guest complaints* Schedule, assign daily work, lead pre-shift meetings, inform and train team members.* Assist with group blocking and billing* Monitor, observe and assist in evaluating team member performance* Monitor lobby traffic and adjust staffing accordingly
-This position requires FULL availability to work any day, Monday-Sunday
-Sets performance standards for team members and administers coaching and disciplineas necessary.
-Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
-Maintain Front Desk, PBX and Bellstand team members to highest standards.
-Provide comprehensive Brand and Property training to Front Office staff.
To be considered for this position, you must:
-Minimum of 1-year supervisory experience.
-Hilton Experience preferred but not necessary.
-Excellent verbal, comprehension, listening and problem-solving skills
-Report and accounting skills.
-Have fully functional computer skills including experience with all Microsoft Office.
-A high school education or equivalent is required, with one to two years' supervisory experience in hospitality or other customer-related position.
Please complete an application here AND complete a personality assessment HERE (You must complete both).