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Infrastructure Senior Manager


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pwc

2021-11-27 03:56:23

Job location Dubai, Dubai, United Arab Emirates

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Job Contact: pwc

Job description

Line of Service Internal Firm ServicesIndustry/Sector Not Applicable Specialism IFS - InformationTechnology (IT) Management Level Senior Manager & Summary Acareer in Information Technology, within Internal Firm Services,will provide you with the opportunity to support our core businessfunctions by deploying applications that enable our people to workmore efficiently and deliver the highest levels of service to ourclients. You’ll focus on managing the design andimplementation of technology infrastructure within PwC, developingand enhancing both client and internal facing applications withinPwC, and providing technology tools that help create a competitiveadvantage for the Firm to drive strategic business growth. OurTechnical Infrastructure and Transformation team assists PwC withinformation technology transformation efforts, helping us toimprove our business value through optimising our informationtechnology capabilities. You’ll help PwC understand, planfor, and realise strategic business opportunities in informationtechnology. The Infrastructure Management team is a key subfunctionwithin the Technology Function. Responsible for the lifecyclemanagement of firmwide technology infrastructure and operations,with a primary focus on platform / infrastructure architecture,from Appraisal through to Operational stages of the productlifecycle. Responsible for providing technical inputs to theAssessment and Selection of business technologies requested by LoS/ Functions, particularly around existing or developing regionaltechnology landscape. Plays a key role in the detailed design andimplementation of new technologies, focusing on the integration ofnew technologies smoothly into the PwC ME Technology ecosystem. Theinfrastructure management team manage the ongoing operations of alltechnology infrastructure, not limited to improvement and upgrades,regular maintenance and providing troubleshooting support to endusers. Finally, the jobholders are expected to contribute to theinternal innovation agenda, identifying industry technology trendsrelevant to the PwC ME infrastructure architecture, operations andsocialising these with the leadership of the function.Financial • Provide input into the annualbudgeting process around the infrastructure managementfunction • Develop network requirements andprovide input to network capital planning and budgeting• Provide cost efficient IT infrastructure services tofacilitate IT and business needs • Identifyand implement cost optimization initiatives within theInfrastructure Management function Customer •Act as the core architect supporting parts of the business that areundergoing transformation and strategic change, via the IT BusinessPartner • Work within project teams withresponsibility for delivering the Architectural recommendations andthe high level design • Provide designguidance across a range of infrastructure technologies, ensuringsolutions are aligned with the enterprise architecture vision andmeet with technical standards • Consult tobusiness where opportunities arise/insights and proactive advice isfound regarding technical aspects related to their technologies,processes and equipment • Collaborate withothers in region, with others in the network, as well as the othershared IT service organisations on infrastructure technical designand implementation for projects • UndertakeTechnical Research, Prototyping and Proof of concepts in line withthe needs of the firm. • Work collaborativelywith vendors to address infrastructure related matters• Provides design guidance to sourcing vendor for specificprojects that follows the enterprise architecture vision andapplicable infrastructure technology standards• Manage and define Service Level Agreements (SLAs)related to Infrastructure Management function• Monitor and track user level satisfaction with qualityof IT Infrastructure support and implement corrective action asneeded • Ensure internal client satisfactionwith IT Infrastructure services Internal Process• Acts as a peer reviewer on complex projects to ensurethat architecture and high level design remain in line withstandards • Create and own Technologystandards and Roadmaps for Infrastructure Management function • Collaborate with Enterprise Architecture andStrategy to understand and deliver the overall IT strategy from anInfrastructure Management point of view •Develop and enforce IT systems compatibility and consistencystandards across the Middle East • Manage thedevelopment and maintenance of a scalable, agile IT infrastructuremeeting the organization's operational and capacityrequirements • Oversee the planning ofmaintenance of all IT infrastructure • DesignIT disaster recovery plans and raise to Technology Leader forapproval • Manage and ensure delivery of ITprojects related to Infrastructure Management functionNetwork: • - Network Management• - Ensure all IT infrastructure, tools, roles andconfigurations are aligned with agreed service and availabilitytargets levels. • - Network Projects - ProjectManagement and reporting • - EnsureStandardize IT Network / Infrastructure across the region • - Monitor network performance.• - Infrastructure / Network Design, Planning andImplementation • Regionally Network upgradesand capacity planning and management • -Network Infrastructure configuration, development andImplementation • - Network Infrastructureperformance monitoring and analysis • -Network Infrastructure vulnerability assessment and treatment • - Coordinate and facilitate Network Infrastructureprojects and changes Cloud Computing: • -Cloud solutions strategic planning. • - CloudSolutions Project Management • - Cloudsolutions management and administration. • -Cloud solutions performance monitoring. • -Prepare Cloud status and performance reporting. Learning &Growth • Collaborate with UK IT, US IT, andshared services IT organisations to drive alignment of ITenvironments • Proactively engage and directlyinteract with colleagues in the business, sharing ideas andproviding thought leadership around topics of interest andexpertise • Actively participate in groups andnetworks within the business around technology topics and areas ofinterest • Actively participate in a broaderinnovation community in terms of suggesting new ideas,collaborating with others and seeking/providing feedback • Share knowledge into the wider ITorganisation • Enforce a knowledge managementculture to capture and share policies, procedures, within aknowledge repository in accordance with PwC’s knowledgemanagement policies and procedures • DevelopInfrastructure Management team members on the team from a technicalstandpoint • Act as a key resource and liaisonto other functional areas of the business, buildingcross-functional relationships as needed •Establish a healthy work environment for employees Education • Bachelor’s Degree in Computer Science orComputer Engineering • Certifications in(ITIL, MCSE, MCSE Cloud, CCNA, CCNP, CCIE) are preferred • Language • Fluency in spokenand written English; Arabic is an advantage OverallExperience • 10+ years experience within atechnology function, with at least 8 years working withinInfrastructure and Operations capability set •4+ years in a leadership role Specific Experience• Solid track record in infrastructure architecture withexperience of making architectural recommendations and defining anddocumenting designs for large enterprise scale deployments • Exposure to Global best practices and technologytrends • Solid experience in Networking,Unified communications and A/V technologies design, implementationand support • Deep knowledge and experience inIT Operations • Solid knowledge in cloudtechnologies • Knowledge and experience inmobility systems and devices implementation and support Knowledge& Skills • Strong technical backgroundwith broad knowledge across a diverse technical landscape • Infrastructure Management team will haveexperience in several of the following areas:• Cisco Network technologies, web hosting, Cyber Security.Enterprise SAN and Server/Desktop virtualisation. Cloud/SaaS, DataAnalytics, Data Architecture, Data and system security (includingauthentication/authorisation and encryption).• Azure Cloud • SDWAN using CiscoMeraki • Use of monitoring tooling e.g.Solarwinds • Ability to work collaborativelywith vendors/suppliers, both on and off-shore, to ensure technicalapplication designs meet stakeholder expectation, and adhere totechnology roadmaps, quality reviews and standards• Ability to judge and assess the viability andfeasibility of 3rd party solutions meeting business requirements,and to advise and influence project sponsors and teams on thetechnical direction. • Acts independently toevaluate specific infrastructure technology design needs and issueswithin own sphere of specific technology •Ability to provide infrastructure technical design guidance forspecific technologies. • Ability to workcollaboratively with Enterprise Architecture to implemententerprise architecture IT vision in Firm infrastructure that willdrive alignment of UK IT and US IT to identical systems. • Deep understanding and knowledge of specificinfrastructure technologies • Ability tocontribute to thought leadership of specific infrastructuretechnologies • Ability to understand andinterpret business requirements and translate them into technicalspecifications. • Ability to offer technicalsolutions in a wide range of technology platforms• Ability to judge and assess the viability andfeasibility of proposed solutions • Knowledgeof technology requirements related to the Professional ServicesIndustry • Understanding of firmwide standardsgoverning infrastructure both regional and across the network • Excellent project management skills• Ability to work as part of a broad project team, workingwith both technologists and end users • Strongcustomer service orientation • In depthknowledge of systems compatibility and standards• Knowledge of implementing policies and proceduresrelated to IT Infrastructure • Education (ifblank, degree and/or field of study not specified) Degrees/Field ofStudy required: Degrees/Field of Study preferred: Certifications(if blank, certifications not specified) Desired Languages (Ifblank, desired languages not specified) Travel Requirements 0%Available for Work Visa Sponsorship? Yes Government ClearanceRequired? Yes Job Posting End Date

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