2nd Line Desktop Support Engineer


2019-11-26 05:35:30

Job location Fareham, Hampshire, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: Gemma O

Job description

Lockheed Martin UK is the UK-based arm of Lockheed Martin Corporation. From mail sorting technology to helping build the UK's first commercial spaceport, our innovations and partnerships help solve some of the world's most complex challenges, contributing to the UK's defence, security and prosperity.

Providing support to the Lockheed Martin business areas, our Enterprise Operations division consists of LMUK IT Services, Payroll, HR and Finance functions. We have a fantastic new position for a 2 nd Line Desktop Support Engineer to join the team in Whiteley, reporting to the Lockheed Martin UK Desktop Manager. Duties will include:

  • Providing day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware
  • Resolving incidents & requests using Service Central whilst adhering to agreed SLAs where possible
  • Assisting with maintaining the asset tracking system when required
  • Participating in project work as required such as software and hardware refresh programmes
  • Deploying, maintaining and supporting iOS devices
  • Writing, updating and maintaining written processes and procedures
  • Travel to support other sites within the UK and potentially globally where required

The ideal candidate will have the following:

  • Previous technical support experience
  • Ability to demonstrate a customer first mentality
  • In depth knowledge and experience of various Microsoft operating systems is essential
  • Detailed knowledge of supporting the Microsoft Office suite
  • Self-starter with willingness to learn from colleagues
  • Experience of basic Active Directory administration
  • Proven troubleshooting skills via phone, chat or remote desktop
  • Must be a good team player and able to use own initiative
  • Must have good problem determination and communication skills
  • Dynamic and flexible "can-do" attitude
  • Clean driving license & willingness to travel

We want people who are as passionate about technology as we are, people who want to continue learning every day and are really interested in what they do. We are a very welcoming team with a great work ethic and a flexible attitude, always getting the work done with a strong focus on work-life balance. We understand that you need to be happy in your job to do it well which is why we have great benefits like a 9 day fortnight (you work your hours over 9 days instead of 10 in a fortnight, so we all get every other Friday off), 25 days holiday as well as Bank Holidays and huge investment in continuing education and professional development.

Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.

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